#01-00-89-010M - Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Jan 31, 2019)

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Subject:
Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS)
Models:
2019 and Prior GM Passenger Cars and Trucks
Attention: Only GM Authorized callers such as GM Dealership Service Department Personnel and GM Approved Service Facilities are allowed to cont...

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Document Title: #01-00-89-010M - Comeback Prevention Information and Using Customer Concern Verification Sheets (CCVS) - (Jan 31, 2019)

comeback

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other describe

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engine temperature

occur check

environment conditions

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brands describe

unleaded brands

apply park

d d

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section dealer

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brake system

system message

right left

left rear

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brands describe

instrument panel

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function unresponsive

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unresponsive rear

improper function

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comeback prevention flowchart

condensed version comeback

version comeback prevention

technical assistance information

assistance information form

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intermittent condition concern

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district manager aftersales

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strategy based diagnosisthe

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diagnostic situation following

situation following similar

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diagnosing repairing vehicles

phone prompt chart

parts application issues

customer special order

service parts assistance

parts assistance center

assistance center spac

ensure parts manager

understand verify customer

verify customer concern

aftermarket accessories vehicle

conditions described customer

diagnostic trouble code

globalconnect service workbench

vehicle service department

service department condition

department condition customer

provide detail possible

verification sheet automatic

sheet automatic transmission

driveability symptoms check

symptoms check apply

check apply shift

describe operating conditions

operating conditions check

conditions check apply

check apply concern

apply concern start

driving conditions check

wide open throttle

engine temperature occur

temperature occur check

occur check apply

check apply engine

apply engine temperature

temperature weather environment

weather environment conditions

environment conditions check

check apply ambient

apply ambient temperature

very cold colder

type fuel used

fuel used biodiesel

diesel brands describe

what blend alcohol

unleaded brands describe

describe gear selector

gear selector range

selector range check

range check apply

check apply park

apply park neutral

manual gear selection

d d d

shifts gear gear

shift point occur

point occur check

technician advisor

advisor customer

advisor customer concern

verification sheet brakes

sheet brakes steering

tire pressure monitor

describe instrument illumination

system message displayed

stabilitrak message displayed

left right left

right left rear

left rear right

rear right rear

pulls pulls right

other describe operating

describe section dealer

verification sheet engine

sheet engine driveability

driver information center

verification sheet electrical

check apply antenna

hard disc drive

used store music

keyless entry system

personal audio link

rear seat entertainment

improper function unresponsive

function unresponsive voice

cd eject cd

eject cd insert

cd insert improper

insert improper function

displays error messages

seat entertainment video

entertainment video screen

voice commands unresponsive

identify band used

unresponsive rear seat

function unresponsive wired