#15240E - Safety Recall - Power Lift Gate Prop Rod Recovery - (Feb 1, 2018)

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Subject:
15240E – Power Lift Gate Prop Rod Recovery
Models:
2008-2012 Buick Enclave
2009-2012 Chevrolet Traverse
2007-2012 GMC Acadia
2007-2010 Saturn Outlook
Built Prior to March 10, 2012 Equipped with Power Lift Gate (TB5 or E61)

The Service Procedure and the Warranty Info...

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Document Title: #15240E - Safety Recall - Power Lift Gate Prop Rod Recovery - (Feb 1, 2018)

subject

power

lift

gate

prop

recovery

buick

enclave

chevrolet

traverse

acadia

saturn

outlook

prior

equipped

service

procedure

warranty

information

technicians

record

claim

code

card

avoid

transaction

rejection

entered

submitting

calibration

software

noted

screen

programming

event

using

ensure

bulletin

violation

federal

dealer

motor

vehicle

used

item

including

covered

notification

defect

involved

inventory

repair

performed

safety

exists

condition

prematurely

wear

system

intended

controlled

closed

position

capable

supporting

weight

unable

open

person

reprogram

accessory

control

module

reprogramming

verify

operation

check

replace

replacement

reprogrammed

fails

period

charge

customer

satisfaction

submit

this

authorization

type

strut

considered

maintenance

issue

global

required

important

tool

description

listing

complete

address

provided

recall

available

obtained

purpose

parts

note

order

reviewed

processing

provide

right

video

center

learning

november

instructions

failure

battery

voltage

lights

function

orientation

additional

attached

copy

notice

reimbursement

previously

paid

submitted

unless

completed

request

form

documents

assistance

reasonable

correct

described

questions

concerns

when

following

receipt

expense

requires

days

denied

administration

time

courtesy

transportation

general

inconvenience

letter

national

traffic

repaired

made

appointment

contact

highway

inspected

correction

your

need

equipped power

warranty claim

avoid warranty

warranty transaction

submitting transaction

performed vehicle

vehicle safety

struts lift

gate prematurely

recovery system

gate closed

struts capable

weight lift

open lift

accessory lift

gate control

software calibration

gate operation

dealers replace

satisfaction dealers

transaction type

strut replacement

complete recall

gate struts

gate strut

required lift

strut orientation

gate open

replace lift

customer reimbursement

requests reimbursement

reimbursement previously

paid repairs

reimbursement request

form required

required documents

customer assistance

assistance center

correct condition

condition described

described bulletin

general motors

traffic motor

reasonable time

national highway

highway traffic

safety administration

subject recall

prior march equipped

march equipped power

equipped power lift

technicians record warranty

record warranty claim

warranty claim code

avoid warranty transaction

warranty transaction rejection

transaction rejection information

rejection information entered

information entered submitting

entered submitting transaction

calibration software warning

software warning noted

controller screen programming

claim code displayed

code displayed screen

used item motor

item motor vehicle

motor vehicle equipment

vehicle equipment including

equipment including tire

including tire covered

tire covered notification

covered notification sale

notification sale lease

sale lease defect

lease defect noncompliance

defect noncompliance remedied

motors decided defect

decided defect relates

defect relates motor

relates motor vehicle

motor vehicle safety

vehicle safety exists

safety exists model

exists model year

saturn outlook vehicles

struts lift gate

lift gate prematurely

gate prematurely wear

recovery system intended

system intended accomplish

intended accomplish controlled

accomplish controlled slow

controlled slow return

slow return lift

return lift gate

lift gate closed

gate closed position

closed position lift

position lift gate

struts capable supporting

supporting weight lift

weight lift gate

lift gate however

gate however cases

however cases lift

cases lift gate

recovery system software

system software unable

software unable detect

unable detect stop

gate prematurely worn

struts falling quickly

falling quickly lift

quickly lift gate

lift gate opened

gate opened open

opened open lift

open lift gate

lift gate unexpectedly

falls strike person

strike person increasing

person increasing risk

increasing risk injury

reprogram accessory lift

accessory lift gate

lift gate control

gate control module

software calibration intended

calibration intended mitigate

intended mitigate condition

mitigate condition additionally

condition additionally reprogramming

additionally reprogramming vehicle

verify power lift

lift gate operation

gate operation functionality

operation functionality check

functionality check reveals

check reveals reprogramming

reveals reprogramming ineffective

struts replacement accessory

replacement accessory lift

control module reprogrammed

struts subsequently fails

period reprogramming event

reprogramming event dealers

event dealers replace

dealers replace struts

replace struts charge

struts charge customer

charge customer interest

customer interest customer

interest customer satisfaction

customer satisfaction dealers

satisfaction dealers submit

dealers submit policy

submit policy warranty

policy warranty transaction

warranty transaction cover

dealer authorization empowerment

authorization empowerment level

empowerment level zreg

level zreg transaction

zreg transaction type

transaction type wholesale

type wholesale authorization

wholesale authorization lift

authorization lift gate

strut replacement normally

replacement normally considered

normally considered maintenance

considered maintenance item

struts covered considered

global warranty management

motor vehicle registration

lift gate struts

lift gate strut

required lift gate

resources video demand

lift gate lift

gate lift gate

lift gate function

gate function properly

gate strut orientation

strut orientation section

lift gate open

replace lift gate

attached lift gate

requests reimbursement previously

reimbursement previously paid

previously paid repairs

paid repairs recall

repairs recall condition

completed customer reimbursement

customer reimbursement request

reimbursement request form

form required documents

customer assistance center

reasonable customary costs

customary costs correct

costs correct condition

correct condition described

condition described bulletin

described bulletin considered

bulletin considered reimbursement

considered reimbursement questions

reimbursement questions concerns

questions concerns reviewed

concerns reviewed representative

reviewed representative prior

representative prior processing

prior processing request

when customer requests

customer requests reimbursement

requests reimbursement provide

reimbursement provide following

paid receipt confirming

description repair person

repair person entity

person entity performing

entity performing repair

copy customer letter

national traffic motor

traffic motor vehicle

dealer recall responsibility

adequately repaired reasonable

repaired reasonable time

reasonable time customer

national highway traffic

dear general motors

general motors customer

service performed charge

arrange service appointment

highway traffic safety

traffic safety administration

boyer vice president

vice president global

president global vehicle

global vehicle safety

lift gate feature