#14648A - Customer Satisfaction - OnStar Gen 8.xC Module Inoperative/Vehicle Battery Discharged - (Feb 26, 2015)

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Subject:
14648A – OnStar Gen 8.xC Module Inoperative / Vehicle Battery Discharged-**********PROGRAM EXPIRED************
Models:
2009 Buick Enclave
2010 Buick LaCrosse
2008-2010 Cadillac CTS
2009-2010 Cadillac SRX, STS
2009 Cadillac XLR
2010 Chevrolet Camaro
2009 Chevrolet...

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Document Title: #14648A - Customer Satisfaction - OnStar Gen 8.xC Module Inoperative/Vehicle Battery Discharged - (Feb 26, 2015)

subject

onstar

module

inoperative

vehicle

battery

program

expired

buick

cadillac

chevrolet

pontiac

saturn

bulletin

model

year

general

performance

issue

impact

life

contains

condition

telltale

light

illuminated

drain

started

approximately

four

days

render

system

disable

automatic

crash

response

emergency

roadside

occur

remove

fuse

reset

involved

identification

global

warranty

service

prior

required

important

description

listing

complete

customer

information

obtained

motor

purpose

repair

onstar

electrical

center

location

reimbursement

previously

paid

submitted

dealer

february

request

form

documents

assistance

correct

described

questions

concerns

provide

person

receipt

expense

appropriate

transaction

denied

ownership

time

notification

letter

procedure

charge

made

instructions

what

over

programming

update

experience

contact

possible

appointment

puerto

rico

inconvenience

digit

dial

star

phone

issue onstar

impact vehicle

battery life

life vehicle

vehicle onstar

module contains

condition onstar

onstar telltale

illuminated vehicle

vehicle condition

condition drain

drain vehicle

battery vehicle

vehicle started

days condition

render onstar

system inoperative

inoperative disable

disable onstar

onstar services

roadside services

services condition

condition occur

module reset

involved vehicles

motor vehicle

onstar module

fuse location

customer reimbursement

requests reimbursement

reimbursement previously

paid repairs

reimbursement request

customer assistance

assistance center

correct condition

condition described

described bulletin

subject program

performance issue onstar

impact vehicle battery

vehicle battery life

battery life vehicle

life vehicle onstar

vehicle onstar module

onstar module contains

module contains condition

contains condition onstar

condition onstar telltale

onstar telltale light

light illuminated vehicle

illuminated vehicle condition

vehicle condition drain

condition drain vehicle

drain vehicle battery

vehicle battery vehicle

battery vehicle started

vehicle started approximately

four days condition

system inoperative disable

inoperative disable onstar

disable onstar services

onstar services automatic

emergency roadside services

roadside services condition

services condition occur

global warranty management

motor vehicle registration

onstar module fuse

requests reimbursement previously

reimbursement previously paid

previously paid repairs

completed customer reimbursement

customer reimbursement request

reimbursement request form

customer assistance center

reasonable customary costs

customary costs correct

costs correct condition

correct condition described

condition described bulletin

described bulletin considered

bulletin considered reimbursement

considered reimbursement questions

reimbursement questions concerns

questions concerns reviewed

concerns reviewed representative

reviewed representative prior

representative prior processing

prior processing request

customer requests reimbursement

requests reimbursement provide

reimbursement provide following

paid receipt confirming

description repair person

repair person entity

person entity performing

entity performing repair

copy customer letter

dear general motors

general motors customer

motors customer notice

customer notice applies

notice applies vehicle

learned model year

general motors vehicle

motors vehicle performance

vehicle performance issue

issue onstar module

onstar module impact

module impact vehicle

days condition also

render onstar system

onstar system inoperative

condition occur active

occur active onstar

active onstar subscription

onstar subscription satisfaction

subscription satisfaction vehicle

satisfaction vehicle important

vehicle important announcing

important announcing program

announcing program prevent

program prevent condition

prevent condition occurred

dealer possible schedule

possible schedule appointment

schedule appointment repair

performed charge february

charge february applicable

february applicable warranty

questions concerns dealer

concerns dealer unable

dealer unable resolve

unable resolve contact

resolve contact appropriate

contact appropriate customer

appropriate customer assistance

assistance center listed

center listed division

pontiac saturn hummer

saturn hummer guam

medium duty truck

sincerely regret inconvenience

regret inconvenience concern

inconvenience concern situation

throughout ownership experience

ownership experience ensure

experience ensure vehicle

ensure vehicle provides

vehicle provides miles

provides miles enjoyable

miles enjoyable driving

phone updated successfully

global connected customer

connected customer experience