#13091 - Special Coverage Adjustment - Water Pump Shaft Seal Leaks - (May 20, 2013)

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Subject:
13091 – Special Coverage Adjustment - Water Pump Shaft Seal Leaks
Models:
2008-2010 Buick Enclave
2009-2010 Chevrolet Traverse
2007-2010 GMC Acadia
2007-2010 Saturn Outlook
Equipped with HFV6 Engine (LY7, LLT)

Due to a limited supply of replacement water pumps, this...

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Document Title: #13091 - Special Coverage Adjustment - Water Pump Shaft Seal Leaks - (May 20, 2013)

special

coverage

water

pump

shaft

seal

leaks

buick

enclave

chevrolet

traverse

acadia

saturn

outlook

equipped

engine

replacement

customer

notification

involved

model

year

mailed

satisfaction

global

warranty

management

identified

vehicle

failure

prior

letter

transaction

submitted

operation

coolant

level

result

ensure

intended

condition

described

period

miles

whichever

occurs

first

date

originally

placed

service

replace

repair

charge

covered

labor

bulletin

required

important

description

obtained

general

motors

requires

appropriate

diagnostic

additional

torque

yield

single

reimbursement

previously

paid

correct

dealer

april

unless

convenient

completed

request

form

documents

assistance

kilometers

questions

provide

person

receipt

expense

denied

time

courtesy

transportation

program

pump failure

warranty transaction

engine coolant

date vehicle

vehicle originally

covered special

customer reimbursement

requests reimbursement

reimbursement previously

paid repairs

correct condition

described bulletin

reimbursement request

form required

required documents

kilometers whichever

vehicle condition

special coverage adjustment

notification letters involved

letters involved model

warranty management system

identified vehicle identification

water pump failure

model year buick

year buick enclave

buick enclave model

enclave model year

model year chevrolet

year chevrolet traverse

chevrolet traverse model

traverse model year

leaks water pump

engine coolant level

result water pump

proper maintenance engine

maintenance engine coolant

coolant level increase

level increase shaft

increase shaft seal

shaft seal reliability

ensure water pump

water pump operates

pump operates intended

date vehicle originally

vehicle originally placed

replace water pump

claims repair orders

covered special coverage

general motors customer

water pump requires

pump requires replacement

water pump replacement

yield single fastener

requests reimbursement previously

reimbursement previously paid

previously paid repairs

paid repairs correct

repairs correct condition

correct condition described

condition described bulletin

described bulletin submitted

bulletin submitted dealer

completed customer reimbursement

customer reimbursement request

reimbursement request form

form required documents

customer assistance center

repairs occurred years

placed service miles

service miles kilometers

miles kilometers whichever

kilometers whichever occurs

reasonable customary costs

customary costs correct

costs correct condition

described bulletin considered

bulletin considered reimbursement

considered reimbursement questions

reimbursement questions concerns

questions concerns reviewed

concerns reviewed representative

reviewed representative prior

representative prior processing

prior processing request

when customer requests

customer requests reimbursement

requests reimbursement provide

reimbursement provide following

paid receipt confirming

description repair person

repair person entity

person entity performing

entity performing repair

years date vehicle

believe vehicle condition

vehicle condition described