#96-I-14 - MONEYBACK GUARANTEE PROGRAM POLICIES AND PROCEDURES - (Jun 1, 1996)

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SUBJECT: 1997 Moneyback Guarantee Program Policies and Procedures --------------------------------------------------------

ALL RETAIL PERSONNEL SHOULD READ THIS BULLETIN AND BE FAMILIAR WITH THE 1997 MONEYBACK GUARANTEE PROGRAM. BEING KNOWLEDGEABLE AND FOLLOWING PROCEDURES CORRECTLY WILL ASS...

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Document Title: #96-I-14 - MONEYBACK GUARANTEE PROGRAM POLICIES AND PROCEDURES - (Jun 1, 1996)

moneyback

guarantee

program

policies

procedures

retail

bulletin

following

retailer

saturn

leasing

eligible

owner

purchase

lease

receive

refund

paid

original

vehicle

returned

unless

decides

needs

transaction

return

provisions

review

this

page

process

attachment

form

worksheet

completed

eligibility

purchaser

lessee

first

delivery

leased

condition

delivered

customer

damage

previously

used

aftermarket

accessories

installed

financial

financing

trade

time

must

complete

refer

instructions

second

copy

required

that

order

documents

value

documentation

applied

price

purchased

line

credit

cash

negative

equity

instances

case

sale

over

allowance

amount

provide

cannot

responsibility

under

title

license

fees

proper

charges

compensation

reimburse

responsible

statement

cancellation

retained

facility

service

plan

resale

insurance

assistance

center

processing

record

submit

code

type

option

information

entered

labor

figure

general

motors

technicians

saturn moneyback

unless saturn

saturn decides

decides vehicle

needs returned

returned saturn

vehicle return

return worksheet

previously returned

returned moneyback

saturn aftermarket

trade value

vehicle purchase

customer returns

vehicle moneyback

customer refund

refund credit

equity trade

saturn customer

retailer compensation

page saturn

saturn reimburse

retail facility

saturn service

customer service

retailer responsible

program retailer

customer assistance

retailer credit

figure figure

saturn moneyback guarantee

unless saturn decides

saturn decides vehicle

decides vehicle needs

needs returned saturn

sales transaction form

vehicle return worksheet

retail purchaser lessee

retail leased vehicles

damage excessive wear

returned moneyback guarantee

guarantee program vehicles

saturn aftermarket accessories

refer attachment sample

attachment sample form

completion reverse second

reverse second copy

customer refund credit

negative equity trade

returns vehicle moneyback

vehicle moneyback guarantee

agency subsequent purchaser

page saturn reimburse

free clear title

clear title equivalent

attorney correction title

correction title statement

title statement fact

saturn service plan

customer service order

retailer responsible refunding

vehicle return process

saturn customer assistance

vehicle returned program

customer assistance center

initiate customer service

saturn reimburse retailer

reimburse retailer following

figure figure figure