Bulletin Information

Bulletin Title: #N192285071 - Customer Satisfaction Program - Tonneau Cover Retention - (Jun 24, 2020)
Bulletin Type: Campaign
Bulletin Category: Customer Satisfaction
Applies To: General Information

#N192285071 - Customer Satisfaction Program - Tonneau Cover Retention - (Jun 24, 2020)

Subject:
N192285071 — Tonneau Cover Retention
Models:
2019 Chevrolet Silverado 1500 LD (New Model)
2020 Chevrolet Silverado 1500 LD
2019 GMC Serra 1500 LD (New Model)
2020 GMC Serra 1500 LD

Release Date: June 2020

Revision: 00

Attention:

Dealers were notified of this s...

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Document Tags

Document Title: #N192285071 - Customer Satisfaction Program - Tonneau Cover Retention - (Jun 24, 2020)

subject

tonneau

cover

chevrolet

silverado

model

date

part

install

delivery

order

equipment

safety

recall

hard

fold

dealer

installed

over

customer

satisfaction

program

vehicle

notice

form

inspection

procedure

previously

attachment

service

july

trim

sierra

involved

open

global

warranty

management

system

confirm

prior

required

condition

remove

field

action

correction

replace

tether

prevent

onto

repair

performed

clamp

rear

removed

inventory

labor

code

time

package

zfat

pickup

adjust

latches

reimbursement

canada

transaction

submit

allowance

inspect

using

original

possession

inspected

used

click

size

locate

outboard

ends

hinge

track

correct

fastener

location

damage

tightening

sequence

bedside

discard

assembly

screw

plate

slide

panel

cutout

existing

bolt

repeat

opposite

shown

verify

edge

steps

hook

style

channel

side

position

tape

manual

power

gate

instructions

driver

rail

passenger

backing

metal

plastic

tighten

nuts

align

seal

rectangular

notch

adjustment

important

press

slam

engage

forward

latch

ensure

adhesive

released

general

purpose

apply

pressure

perform

right

washers

shaped

provided

adjustor

inboard

certified

courtesy

transportation

bulletin

cpois

paid

charge

ownership

listing

made

copy

letter

received

aware

complete

motors

policies

appointment

documents

tonneau covers

fold tonneau

service procedure

involved vehicles

equipment recall

system vehicle

installed vehicle

cover cover

cover package

customer reimbursement

bedside rails

size remove

remove screw

hinge plate

plate cover

size slide

clamp bolt

bolt assembly

assembly cutout

opposite click

repeat steps

tether assembly

driver passenger

passenger rails

adjustment instructions

instructions vehicles

vehicles recall

performed click

slam latches

latches engage

engage driver

forward panel

shaped adjustor

certified used

subject program

procedure bulletin

vehicle inventory

copy customer

customer letter

program correction

customer aware

vehicle dealer

general motors

required documents

fold tonneau covers

fold tonneau cover

tonneau cover installed

notice customer disclosure

customer disclosure form

part equipment recall

improved tonneau cover

tonneau cover system

replace tonneau rails

tonneau rails clamps

tether prevent tonneau

prevent tonneau detaching

tonneau detaching onto

detaching onto roadway

onto roadway improperly

roadway improperly installed

improperly installed vehicle

installed vehicle covered

vehicle covered equipment

covered equipment recall

dealer confirm repair

confirm repair equipment

repair equipment recall

tonneau cover cover

cover cover package

cover package installed

submit administrative allowance

click size open

bedside rails installed

click size remove

hinge plate cover

click size slide

clamp bolt assembly

bolt assembly cutout

opposite click size

click size install

repeat steps opposite

steps opposite click

power open gate

sheet metal install

driver passenger rails

adjustment instructions vehicles

instructions vehicles recall

performed click size

click size hands

size hands press

hands press rear

rear slam latches

slam latches engage

latches engage driver

engage driver passenger

lift forward panel

drop forward panel

forward panel engage

panel engage driver

driver passenger slam

passenger slam latches

double sided tape

cover click size

latch click size

shaped adjustor latch

shaped adjustor outboard

adjustor outboard position

nuts supplied attachment

side latch perform

latch perform steps

perform steps location

right rear latch

used certified used

certified used courtesy

used courtesy transportation

courtesy transportation vehicles

transportation vehicles dealer

vehicles dealer shuttle

dealer shuttle vehicles

shuttle vehicles dealers

vehicles dealers possession

dealers possession subject

possession subject program

subject program inspected

program inspected repaired

service procedure bulletin

procedure bulletin customers

bulletin customers possession

customers possession vehiclesinvolved

possession vehiclesinvolved vehicles

vehiclesinvolved vehicles delivered

vehicles delivered customers

delivered customers dealer

customers dealer traded

dealer traded released

traded released auction

used demonstration purpose

certified used vehicles

used vehicles currently

vehicles currently dealers

currently dealers inventory

dealers inventory certified

owned inventory system

inventory system cpois

submitting accepted paid

accepted paid warranty

paid warranty transaction

warranty transaction global

transaction global warranty

certified sale cpois

sale cpois system

cpois system used

dealers service vehicles

service vehicles subject

vehicles subject program

subject program charge

program charge customers

charge customers regardless

customers regardless mileage

regardless mileage vehicle

mileage vehicle ownership

customers recently purchased

recently purchased vehicles

purchased vehicles vehicle

vehicles vehicle inventory

vehicle inventory customer

inventory customer information

customer information indicated

information indicated involved

indicated involved vehicle

involved vehicle listing

vehicle listing contacted

listing contacted dealer

contacted dealer arrangements

dealer arrangements made

arrangements made required

made required correction

required correction according

instructions contained bulletin

contained bulletin copy

bulletin copy customer

copy customer letter

customer letter provided

letter provided bulletin

provided bulletin contacting

bulletin contacting customers

contacting customers program

customers program cards

program cards used

cards used purpose

used purpose customer

purpose customer received

customer received notification

received notification letter

whenever vehicle subject

vehicle subject field

subject field action

field action enters

action enters vehicle

enters vehicle inventory

vehicle inventory steps

inventory steps ensure

steps ensure program

ensure program correction

program correction made

correction made selling

addition vehicles entering

vehicles entering facility

entering facility service

facility service required

service required ensure

required ensure customer

ensure customer aware

customer aware open

aware open field

open field action

field action reasonable

action reasonable implement

reasonable implement program

implement program correction

program correction forth

bulletin prior releasing

prior releasing vehicle

releasing vehicle dealer

motor vehicle registration

general motors service

motors service policies

service policies procedures

policies procedures manual

form required documents