#N192265660-01 - Customer Satisfaction Program - Rear Window Defroster Thermal Events - US Only - (Mar 25, 2020)

Subject:
N192265660 — Rear Window Defroster Thermal Events - US Only
Models:
2014–2018 Chevrolet Silverado 1500
2014–2018 GMC Sierra 1500
2019 Silverado 1500 LD
2019 Sierra 1500 Limited
2015–2019 Chevrolet Silverado HD
2015–2019 GMC Sierra HD

Release Date: March 2020

Revisi...

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Document Title: #N192265660-01 - Customer Satisfaction Program - Rear Window Defroster Thermal Events - US Only - (Mar 25, 2020)

subject

rear

window

defroster

chevrolet

silverado

sierra

limited

description

bulletin

revised

labor

time

assembly

service

procedure

involved

dealer

inventory

used

repair

vehicle

this

north

program

february

model

year

power

sliding

open

warranty

management

system

prior

required

condition

areas

electrical

resistance

circuit

part

debris

heat

damage

correction

replace

buss

contact

cover

glass

replaced

information

terminal

center

only

canada

customer

available

removed

complete

field

action

inspect

install

zfat

reimbursement

transaction

replacement

submit

allowance

need

click

size

showing

indicated

proceed

remove

fingers

edge

pedestal

physical

missing

style

installed

made

material

adhesive

silver

ensure

certified

courtesy

transportation

purpose

paid

listing

letter

general

motors

policies

appointment

form

documents

window assembly

sliding rear

resistance rear

rear defroster

defroster circuit

cover rear

window terminal

terminal cover

rear sliding

sliding window

replace rear

customer reimbursement

window replacement

size cover

cover showing

showing heat

damage click

damage heat

damage indicated

indicated replace

replace complete

complete rear

assembly rear

showing damage

physical damage

center glass

defroster buss

style buss

covers installed

silver buss

contact dealer

required documents

rear window assembly

delivered customers dealer

customers dealer traded

alaska idaho maine

idaho maine michigan

maine michigan minnesota

michigan minnesota montana

hampshire north dakota

north dakota vermont

dakota vermont wisconsin

vermont wisconsin wyoming

power sliding rear

sliding rear window

global warranty management

model year chevrolet

year chevrolet silverado

equipped power sliding

electrical resistance rear

resistance rear defroster

rear defroster circuit

defroster circuit caused

circuit caused part

caused part mechanical

part mechanical stress

mechanical stress opening

stress opening closing

opening closing rear

closing rear power

rear power window

power window intrusion

window intrusion debris

intrusion debris rear

debris rear defroster

rear defroster over

defroster over time

over time condition

time condition generate

condition generate heat

generate heat melt

heat melt areas

melt areas surrounding

circuit rare instances

rare instances heat

propagating fire increasing

fire increasing risk

increasing risk property

risk property damage

property damage injury

contact cover rear

cover rear window

rear window sliding

window sliding glass

sliding glass assembly

occurrence electrical resistance

defroster circuit replaced

rear window terminal

window terminal cover

window rear sliding

part complete repair

complete repair field

repair field action

rear sliding window

replace rear window

submit administrative allowance

covers need replaced

click size cover

size cover showing

cover showing heat

showing heat damage

damage click size

damage heat damage

heat damage indicated

damage indicated proceed

damage indicated replace

indicated replace complete

replace complete rear

complete rear window

window assembly rear

assembly rear window

rear window replacement

cover heat damage

heat damage heat

click size click

size click size

click size inspect

showing damage click

physical damage indicated

style cover installed

cover installed passenger

installed passenger vehicle

window defroster buss

buss covers installed

terminal pedestal area

style rear window

click size buss

covers care touch

care touch adhesive

touch adhesive protective

adhesive protective film

protective film removed

firm pressure ensure

adhesive achieves contact

copy customer letter

motor vehicle registration

general motors service

motors service policies

service policies procedures

policies procedures manual

form required documents