Bulletin Information

Bulletin Title: #99-00-89-019V - Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information - (Aug 20, 2021)
Bulletin Type: Warranty Administration
Applies To: General Information

Applicable Vehicles

2021 GMC Truck Yukon XL - 4WD
2021 GMC Truck Yukon XL - 2WD
2021 GMC Truck Yukon - 4WD
2021 GMC Truck Yukon - 2WD
2021 GMC Truck Terrain
2021 GMC Truck Sierra 2500HD/3500HD - 4WD
2021 GMC Truck Sierra 2500HD/3500HD - 2WD
2021 GMC Truck Sierra 1500 - 4WD
2021 GMC Truck Sierra 1500 - 2WD
2021 GMC Truck Savana
2021 GMC Truck Canyon Pickup - 4WD
2021 GMC Truck Canyon Pickup - 2WD
2021 GMC Truck Acadia
2021 Chevrolet Trax
2021 Chevrolet Traverse - FWD
2021 Chevrolet Traverse - AWD
2021 Chevrolet Trailblazer (VIN M)
2021 Chevrolet Tahoe - 4WD
2021 Chevrolet Tahoe - 2WD
2021 Chevrolet Suburban - 4WD
2021 Chevrolet Suburban - 2WD
2021 Chevrolet Spark
2021 Chevrolet Silverado 2500HD/3500HD - 4WD
2021 Chevrolet Silverado 2500HD/3500HD - 2WD
2021 Chevrolet Silverado 1500 - 4WD
2021 Chevrolet Silverado 1500 - 2WD
2021 Chevrolet Malibu
2021 Chevrolet Express
2021 Chevrolet Equinox (US, Canada, Mexico)
2021 Chevrolet Corvette
2021 Chevrolet Colorado Pickup - 4WD (VIN T)
2021 Chevrolet Colorado Pickup - 2WD (VIN S)
2021 Chevrolet Camaro
2021 Chevrolet Bolt EV LCV
2021 Chevrolet Bolt EV
2021 Chevrolet Blazer
2021 Cadillac XT6
2021 Cadillac XT5
2021 Cadillac XT4
2021 Cadillac Escalade ESV - 4WD
2021 Cadillac Escalade ESV - 2WD
2021 Cadillac Escalade - 4WD
2021 Cadillac Escalade - 2WD
2021 Cadillac CT5
2021 Cadillac CT4
2021 Buick Envision
2021 Buick Encore GX
2021 Buick Encore
2021 Buick Enclave - FWD
2021 Buick Enclave - AWD
2020 GMC Truck Yukon XL - 4WD
2020 GMC Truck Yukon XL - 2WD
2020 GMC Truck Yukon - 4WD
2020 GMC Truck Yukon - 2WD
2020 GMC Truck Terrain
2020 GMC Truck Sierra 2500HD/3500HD - 4WD
2020 GMC Truck Sierra 2500HD/3500HD - 2WD
2020 GMC Truck Sierra 1500 - 4WD
2020 GMC Truck Sierra 1500 - 2WD
2020 GMC Truck Savana
2020 GMC Truck Canyon Pickup - 4WD
2020 GMC Truck Canyon Pickup - 2WD
2020 GMC Truck Acadia
2020 Chevrolet Trax (RPO I19)
2020 Chevrolet Trax
2020 Chevrolet Traverse - FWD
2020 Chevrolet Traverse - AWD
2020 Chevrolet Tahoe - 4WD
2020 Chevrolet Tahoe - 2WD
2020 Chevrolet Suburban - 4WD
2020 Chevrolet Suburban - 2WD
2020 Chevrolet Spark (RPO I19)
2020 Chevrolet Spark
2020 Chevrolet Sonic
2020 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2020 Chevrolet Silverado 2500HD/3500HD - 4WD
2020 Chevrolet Silverado 2500HD/3500HD - 2WD
2020 Chevrolet Silverado 1500 - 4WD
2020 Chevrolet Silverado 1500 - 2WD
2020 Chevrolet Malibu
2020 Chevrolet Impala
2020 Chevrolet Express
2020 Chevrolet Equinox (RPO I19)
2020 Chevrolet Equinox
2020 Chevrolet Corvette
2020 Chevrolet Colorado Pickup - 4WD (VIN T)
2020 Chevrolet Colorado Pickup - 2WD (VIN S)
2020 Chevrolet Camaro
2020 Chevrolet Bolt EV LCV
2020 Chevrolet Bolt EV
2020 Chevrolet Blazer
2020 Chevrolet 6500XD Medium Duty (LCF)
2020 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2020 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2020 Chevrolet 3500/4500 Medium Duty (LCF)
2020 Cadillac XT6
2020 Cadillac XT5
2020 Cadillac XT4
2020 Cadillac Escalade ESV - 4WD
2020 Cadillac Escalade ESV - 2WD
2020 Cadillac Escalade - 4WD
2020 Cadillac Escalade - 2WD
2020 Cadillac CT6
2020 Cadillac CT5
2020 Cadillac CT4
2020 Buick Regal
2020 Buick Envision
2020 Buick Encore GX
2020 Buick Encore
2020 Buick Enclave - FWD
2020 Buick Enclave - AWD
2019 GMC Truck Yukon XL - 4WD
2019 GMC Truck Yukon XL - 2WD
2019 GMC Truck Yukon - 4WD
2019 GMC Truck Yukon - 2WD
2019 GMC Truck Terrain
2019 GMC Truck Sierra Limited - 4WD
2019 GMC Truck Sierra Limited - 2WD
2019 GMC Truck Sierra 2500/3500 - 4WD
2019 GMC Truck Sierra 2500/3500 - 2WD
2019 GMC Truck Sierra 1500 (New Model) - 4WD
2019 GMC Truck Sierra 1500 (New Model) - 2WD
2019 GMC Truck Savana
2019 GMC Truck Canyon Pickup - 4WD
2019 GMC Truck Canyon Pickup - 2WD
2019 GMC Truck Acadia
2019 Chevrolet Volt
2019 Chevrolet Trax
2019 Chevrolet Traverse - FWD
2019 Chevrolet Traverse - AWD
2019 Chevrolet Tahoe - 4WD
2019 Chevrolet Tahoe - 2WD
2019 Chevrolet Suburban - 4WD
2019 Chevrolet Suburban - 2WD
2019 Chevrolet Spark (VIN C)
2019 Chevrolet Sonic
2019 Chevrolet Silverado LD - 4WD
2019 Chevrolet Silverado LD - 2WD
2019 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2019 Chevrolet Silverado 2500/3500 - 4WD
2019 Chevrolet Silverado 2500/3500 - 2WD
2019 Chevrolet Silverado 1500 (New Model) - 4WD
2019 Chevrolet Silverado 1500 (New Model) - 2WD
2019 Chevrolet Silverado 1500 (New Model - 12th VIN Digit = 7) - 4WD
2019 Chevrolet Malibu
2019 Chevrolet Impala
2019 Chevrolet Express
2019 Chevrolet Equinox
2019 Chevrolet Cruze (Gen II - VIN B)
2019 Chevrolet Corvette
2019 Chevrolet Colorado Pickup - 4WD (VIN T)
2019 Chevrolet Colorado Pickup - 2WD (VIN S)
2019 Chevrolet Camaro
2019 Chevrolet Bolt EV LCV
2019 Chevrolet Bolt EV
2019 Chevrolet Blazer
2019 Chevrolet 6500XD Medium Duty (LCF)
2019 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2019 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2019 Chevrolet 3500/4500 Medium Duty (LCF)
2019 Cadillac XTS
2019 Cadillac XT5
2019 Cadillac XT4
2019 Cadillac Escalade ESV - 4WD
2019 Cadillac Escalade ESV - 2WD
2019 Cadillac Escalade - 4WD
2019 Cadillac Escalade - 2WD
2019 Cadillac CTS
2019 Cadillac CT6
2019 Cadillac ATS
2019 Buick Regal
2019 Buick LaCrosse
2019 Buick Envision
2019 Buick Encore
2019 Buick Enclave - FWD
2019 Buick Enclave - AWD
2019 Buick Cascada
2018 GMC Truck Yukon XL - 4WD
2018 GMC Truck Yukon XL - 2WD
2018 GMC Truck Yukon - 4WD
2018 GMC Truck Yukon - 2WD
2018 GMC Truck Terrain
2018 GMC Truck Sierra - 4WD
2018 GMC Truck Sierra - 2WD
2018 GMC Truck Savana
2018 GMC Truck Canyon Pickup - 4WD
2018 GMC Truck Canyon Pickup - 2WD
2018 GMC Truck Acadia
2018 Chevrolet Volt
2018 Chevrolet Trax (RPO I17)
2018 Chevrolet Trax
2018 Chevrolet Traverse - FWD
2018 Chevrolet Traverse - AWD
2018 Chevrolet Tahoe - 4WD
2018 Chevrolet Tahoe - 2WD
2018 Chevrolet Suburban - 4WD
2018 Chevrolet Suburban - 2WD
2018 Chevrolet Spark (VIN C) (RPO I17)
2018 Chevrolet Spark (VIN C)
2018 Chevrolet Sonic (RPO I17)
2018 Chevrolet Sonic
2018 Chevrolet Silverado - 4WD
2018 Chevrolet Silverado - 2WD
2018 Chevrolet N300 Max/Work
2018 Chevrolet Malibu
2018 Chevrolet Impala
2018 Chevrolet Express
2018 Chevrolet Equinox
2018 Chevrolet Cruze (Gen II - VIN B) (RPO I17)
2018 Chevrolet Cruze (Gen II - VIN B)
2018 Chevrolet Corvette
2018 Chevrolet Colorado Pickup - 4WD (VIN T)
2018 Chevrolet Colorado Pickup - 2WD (VIN S)
2018 Chevrolet City Express
2018 Chevrolet Camaro
2018 Chevrolet Bolt EV LCV
2018 Chevrolet Bolt EV
2018 Chevrolet 6500XD Medium Duty (LCF)
2018 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2018 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2018 Chevrolet 3500HD Medium Duty (LCF)
2018 Chevrolet 3500/4500 Medium Duty (LCF)
2018 Cadillac XTS
2018 Cadillac XT5
2018 Cadillac Escalade ESV - 4WD
2018 Cadillac Escalade ESV - 2WD
2018 Cadillac Escalade - 4WD
2018 Cadillac Escalade - 2WD
2018 Cadillac CTS
2018 Cadillac CT6
2018 Cadillac ATS
2018 Buick Regal
2018 Buick LaCrosse
2018 Buick Envision
2018 Buick Encore
2018 Buick Enclave - FWD
2018 Buick Enclave - AWD
2018 Buick Cascada
2017 GMC Truck Yukon XL - 4WD
2017 GMC Truck Yukon XL - 2WD
2017 GMC Truck Yukon - 4WD
2017 GMC Truck Yukon - 2WD
2017 GMC Truck Terrain
2017 GMC Truck Sierra - 4WD
2017 GMC Truck Sierra - 2WD
2017 GMC Truck Savana
2017 GMC Truck Canyon Pickup - 4WD
2017 GMC Truck Canyon Pickup - 2WD
2017 GMC Truck Acadia Limited - AWD (VIN V)
2017 GMC Truck Acadia Limited - 2WD (VIN R)
2017 GMC Truck Acadia (VIN N)
2017 Chevrolet Volt
2017 Chevrolet Trax
2017 Chevrolet Traverse - FWD
2017 Chevrolet Traverse - AWD
2017 Chevrolet Tahoe - 4WD
2017 Chevrolet Tahoe - 2WD
2017 Chevrolet Suburban - 4WD
2017 Chevrolet Suburban - 2WD
2017 Chevrolet SS
2017 Chevrolet Spark (VIN C)
2017 Chevrolet Sonic
2017 Chevrolet Silverado - 4WD
2017 Chevrolet Silverado - 2WD
2017 Chevrolet N300 Max/Work
2017 Chevrolet Malibu
2017 Chevrolet Impala
2017 Chevrolet Express
2017 Chevrolet Equinox
2017 Chevrolet Cruze (Gen II - VIN B)
2017 Chevrolet Corvette
2017 Chevrolet Colorado Pickup - 4WD (VIN T)
2017 Chevrolet Colorado Pickup - 2WD (VIN S)
2017 Chevrolet City Express
2017 Chevrolet Caprice PPV
2017 Chevrolet Camaro
2017 Chevrolet Bolt EV
2017 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2017 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2017 Chevrolet 3500HD Medium Duty (LCF)
2017 Chevrolet 3500/4500 Medium Duty (LCF)
2017 Cadillac XTS
2017 Cadillac XT5
2017 Cadillac Escalade ESV - 4WD
2017 Cadillac Escalade ESV - 2WD
2017 Cadillac Escalade - 4WD
2017 Cadillac Escalade - 2WD
2017 Cadillac CTS
2017 Cadillac CT6
2017 Cadillac ATS
2017 Buick Verano
2017 Buick Regal
2017 Buick LaCrosse
2017 Buick Envision
2017 Buick Encore
2017 Buick Enclave - FWD
2017 Buick Enclave - AWD
2017 Buick Cascada
2016 GMC Truck Yukon XL - 4WD
2016 GMC Truck Yukon XL - 2WD
2016 GMC Truck Yukon - 4WD
2016 GMC Truck Yukon - 2WD
2016 GMC Truck Terrain
2016 GMC Truck Sierra - 4WD
2016 GMC Truck Sierra - 2WD
2016 GMC Truck Savana
2016 GMC Truck Canyon Pickup - 4WD
2016 GMC Truck Canyon Pickup - 2WD
2016 GMC Truck Acadia - AWD
2016 GMC Truck Acadia - 2WD
2016 Chevrolet Volt
2016 Chevrolet Trax
2016 Chevrolet Traverse - FWD
2016 Chevrolet Traverse - AWD
2016 Chevrolet Tahoe - 4WD
2016 Chevrolet Tahoe - 2WD
2016 Chevrolet Suburban - 4WD
2016 Chevrolet Suburban - 2WD
2016 Chevrolet SS
2016 Chevrolet Spark EV
2016 Chevrolet Spark (VIN C)
2016 Chevrolet Sonic (US/Canada)
2016 Chevrolet Silverado - 4WD
2016 Chevrolet Silverado - 2WD
2016 Chevrolet Malibu Limited (VIN 1)
2016 Chevrolet Malibu (VIN Z)
2016 Chevrolet Impala Limited (VIN W)
2016 Chevrolet Impala (VIN 1)
2016 Chevrolet Express
2016 Chevrolet Equinox
2016 Chevrolet Cruze (VIN P)
2016 Chevrolet Cruze (Gen II - VIN B)
2016 Chevrolet Corvette
2016 Chevrolet Colorado Pickup - 4WD (VIN T)
2016 Chevrolet Colorado Pickup - 2WD (VIN S)
2016 Chevrolet City Express
2016 Chevrolet Caprice PPV
2016 Chevrolet Camaro
2016 Chevrolet 3500HD Medium Duty (LCF)
2016 Chevrolet 3500/4500 Medium Duty (LCF)
2016 Cadillac XTS
2016 Cadillac SRX
2016 Cadillac Escalade ESV - 4WD
2016 Cadillac Escalade ESV - 2WD
2016 Cadillac Escalade - 4WD
2016 Cadillac Escalade - 2WD
2016 Cadillac ELR
2016 Cadillac CTS
2016 Cadillac CT6
2016 Cadillac ATS
2016 Buick Verano
2016 Buick Regal
2016 Buick LaCrosse
2016 Buick Envision
2016 Buick Encore
2016 Buick Enclave - FWD
2016 Buick Enclave - AWD
2016 Buick Cascada
2015 GMC Truck Yukon XL - 4WD
2015 GMC Truck Yukon XL - 2WD
2015 GMC Truck Yukon - 4WD
2015 GMC Truck Yukon - 2WD
2015 GMC Truck Terrain
2015 GMC Truck Sierra - 4WD
2015 GMC Truck Sierra - 2WD
2015 GMC Truck Savana
2015 GMC Truck Canyon Pickup - 4WD
2015 GMC Truck Canyon Pickup - 2WD
2015 GMC Truck Acadia - AWD
2015 GMC Truck Acadia - 2WD
2015 Chevrolet Volt
2015 Chevrolet Trax
2015 Chevrolet Traverse - FWD
2015 Chevrolet Traverse - AWD
2015 Chevrolet Tahoe - 4WD
2015 Chevrolet Tahoe - 2WD
2015 Chevrolet Suburban - 4WD
2015 Chevrolet Suburban - 2WD
2015 Chevrolet SS
2015 Chevrolet Spark EV
2015 Chevrolet Spark (US/Canada)
2015 Chevrolet Sonic (US/Canada)
2015 Chevrolet Silverado - 4WD
2015 Chevrolet Silverado - 2WD
2015 Chevrolet Malibu
2015 Chevrolet Impala Limited (VIN W)
2015 Chevrolet Impala (VIN 1)
2015 Chevrolet Express
2015 Chevrolet Equinox
2015 Chevrolet Cruze
2015 Chevrolet Corvette
2015 Chevrolet Colorado Pickup - 4WD (VIN T)
2015 Chevrolet Colorado Pickup - 2WD (VIN S)
2015 Chevrolet City Express
2015 Chevrolet Caprice PPV
2015 Chevrolet Camaro
2015 Cadillac XTS
2015 Cadillac SRX
2015 Cadillac Escalade ESV - 4WD
2015 Cadillac Escalade ESV - 2WD
2015 Cadillac Escalade - 4WD
2015 Cadillac Escalade - 2WD
2015 Cadillac ELR
2015 Cadillac CTS Sedan (VIN A)
2015 Cadillac CTS Coupe (VIN D)
2015 Cadillac ATS
2015 Buick Verano
2015 Buick Regal
2015 Buick LaCrosse
2015 Buick Encore
2015 Buick Enclave - FWD
2015 Buick Enclave - AWD

#99-00-89-019V - Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information - (Aug 20, 2021)

Subject:
Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information
Models:
2021 and Prior GM Passenger Cars and Trucks (U.S. and Canada)
Attention: Parts Managers, Service Managers, and Warranty Administrators

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Document Title: #99-00-89-019V - Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information - (Aug 20, 2021)

subject

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contact warranty parts

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request parts classified

dangerous goods transportation

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name shipping carrier

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fuel considered hazardous

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card technician comments

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seat belt pretensioners

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this tracking information

tracking information track

information track freight

responsibility track package

track package central

package central transport

central transport website

transport website calling

website calling customer

calling customer service

customer service receiving

service receiving concerns

material return tags

parts return status

cases service agent

service agent receive

appropriate shipping method

regular part request

global warranty system

volt spark hybrid

exchange special part

faxed service agent

latest version service

version service bulletin

service information application

information application instructions

made return requested

admin allowance field

freight postage field

customer service desk

debit reason code

complete parts waiver

waiver form found

form found globalconnect

extenuating circumstances contact