Bulletin Information

Bulletin Title: #22-NA-018 - Global Warranty Management (GWM) Warranty Parts Center (WPC) Part Photo Return Process (U.S. Dealers Only) - (Jan 28, 2022)
Bulletin Type: Information
Applies To: General Information

Applicable Vehicles

2022 GMC Truck Yukon XL - 4WD
2022 GMC Truck Yukon XL - 2WD
2022 GMC Truck Yukon - 4WD
2022 GMC Truck Yukon - 2WD
2022 GMC Truck Terrain
2022 GMC Truck Sierra 2500HD/3500HD - 4WD
2022 GMC Truck Sierra 2500HD/3500HD - 2WD
2022 GMC Truck Sierra 1500 - 4WD New (RPO J22, VIN Digit 5 = U)
2022 GMC Truck Sierra 1500 - 4WD Limited (RPO J21, VIN Digit 5 = 9)
2022 GMC Truck Sierra 1500 - 2WD New (RPO J22, VIN Digit 5 = H)
2022 GMC Truck Sierra 1500 - 2WD Limited (RPO J21, VIN Digit 5 = 8)
2022 GMC Truck Savana
2022 GMC Truck HUMMER EV
2022 GMC Truck Canyon Pickup - 4WD
2022 GMC Truck Canyon Pickup - 2WD
2022 GMC Truck Acadia
2022 Chevrolet Trax
2022 Chevrolet Traverse - FWD
2022 Chevrolet Traverse - AWD
2022 Chevrolet Trailblazer (VIN M)
2022 Chevrolet Tahoe - 4WD
2022 Chevrolet Tahoe - 2WD
2022 Chevrolet Suburban - 4WD
2022 Chevrolet Suburban - 2WD
2022 Chevrolet Spark
2022 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2022 Chevrolet Silverado 2500HD/3500HD - 4WD
2022 Chevrolet Silverado 2500HD/3500HD - 2WD
2022 Chevrolet Silverado 1500 - 4WD New (RPO J22, VIN Digit 5 = D)
2022 Chevrolet Silverado 1500 - 4WD LTD (RPO J21, VIN Digit 5 = Y)
2022 Chevrolet Silverado 1500 - 2WD New (RPO J22, VIN Digit 5 = A)
2022 Chevrolet Silverado 1500 - 2WD LTD (RPO J21, VIN Digit 5 = W)
2022 Chevrolet Malibu
2022 Chevrolet Express
2022 Chevrolet Equinox
2022 Chevrolet Corvette
2022 Chevrolet Colorado Pickup - 4WD (VIN T)
2022 Chevrolet Colorado Pickup - 2WD (VIN S)
2022 Chevrolet Camaro
2022 Chevrolet Bolt EV
2022 Chevrolet Bolt EUV
2022 Chevrolet Blazer
2022 Chevrolet 6500XD/7500XD Medium Duty (LCF)
2022 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2022 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2022 Chevrolet 3500/4500 Medium Duty (LCF)
2022 Cadillac XT6
2022 Cadillac XT5
2022 Cadillac XT4
2022 Cadillac Escalade ESV - 4WD
2022 Cadillac Escalade ESV - 2WD
2022 Cadillac Escalade - 4WD
2022 Cadillac Escalade - 2WD
2022 Cadillac CT5
2022 Cadillac CT4
2022 Buick Envision
2022 Buick Encore GX
2022 Buick Encore
2022 Buick Enclave - FWD
2022 Buick Enclave - AWD
2022 BrightDrop EV600
2021 GMC Truck Yukon XL - 4WD
2021 GMC Truck Yukon XL - 2WD
2021 GMC Truck Yukon - 4WD
2021 GMC Truck Yukon - 2WD
2021 GMC Truck Terrain
2021 GMC Truck Sierra 2500HD/3500HD - 4WD
2021 GMC Truck Sierra 2500HD/3500HD - 2WD
2021 GMC Truck Sierra 1500 - 4WD
2021 GMC Truck Sierra 1500 - 2WD
2021 GMC Truck Savana
2021 GMC Truck Canyon Pickup - 4WD
2021 GMC Truck Canyon Pickup - 2WD
2021 GMC Truck Acadia
2021 Chevrolet Trax
2021 Chevrolet Traverse - FWD
2021 Chevrolet Traverse - AWD
2021 Chevrolet Trailblazer (VIN M)
2021 Chevrolet Tahoe - 4WD
2021 Chevrolet Tahoe - 2WD
2021 Chevrolet Suburban - 4WD
2021 Chevrolet Suburban - 2WD
2021 Chevrolet Spark
2021 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2021 Chevrolet Silverado 2500HD/3500HD - 4WD
2021 Chevrolet Silverado 2500HD/3500HD - 2WD
2021 Chevrolet Silverado 1500 - 4WD
2021 Chevrolet Silverado 1500 - 2WD
2021 Chevrolet Malibu
2021 Chevrolet Express
2021 Chevrolet Equinox (US, Canada, Mexico)
2021 Chevrolet Corvette
2021 Chevrolet Colorado Pickup - 4WD (VIN T)
2021 Chevrolet Colorado Pickup - 2WD (VIN S)
2021 Chevrolet Camaro
2021 Chevrolet Bolt EV LCV
2021 Chevrolet Bolt EV
2021 Chevrolet Blazer
2021 Chevrolet 6500XD/7500XD Medium Duty (LCF)
2021 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2021 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2021 Chevrolet 3500/4500 Medium Duty (LCF)
2021 Cadillac XT6
2021 Cadillac XT5
2021 Cadillac XT4
2021 Cadillac Escalade ESV - 4WD
2021 Cadillac Escalade ESV - 2WD
2021 Cadillac Escalade - 4WD
2021 Cadillac Escalade - 2WD
2021 Cadillac CT5
2021 Cadillac CT4
2021 Buick Envision
2021 Buick Encore GX
2021 Buick Encore
2021 Buick Enclave - FWD
2021 Buick Enclave - AWD
2020 GMC Truck Yukon XL - 4WD
2020 GMC Truck Yukon XL - 2WD
2020 GMC Truck Yukon - 4WD
2020 GMC Truck Yukon - 2WD
2020 GMC Truck Terrain
2020 GMC Truck Sierra 2500HD/3500HD - 4WD
2020 GMC Truck Sierra 2500HD/3500HD - 2WD
2020 GMC Truck Sierra 1500 - 4WD
2020 GMC Truck Sierra 1500 - 2WD
2020 GMC Truck Savana
2020 GMC Truck Canyon Pickup - 4WD
2020 GMC Truck Canyon Pickup - 2WD
2020 GMC Truck Acadia
2020 Chevrolet Trax (RPO I19)
2020 Chevrolet Trax
2020 Chevrolet Traverse - FWD
2020 Chevrolet Traverse - AWD
2020 Chevrolet Tahoe - 4WD
2020 Chevrolet Tahoe - 2WD
2020 Chevrolet Suburban - 4WD
2020 Chevrolet Suburban - 2WD
2020 Chevrolet Spark (RPO I19)
2020 Chevrolet Spark
2020 Chevrolet Sonic
2020 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2020 Chevrolet Silverado 2500HD/3500HD - 4WD
2020 Chevrolet Silverado 2500HD/3500HD - 2WD
2020 Chevrolet Silverado 1500 - 4WD
2020 Chevrolet Silverado 1500 - 2WD
2020 Chevrolet Malibu
2020 Chevrolet Impala
2020 Chevrolet Express
2020 Chevrolet Equinox
2020 Chevrolet Corvette
2020 Chevrolet Colorado Pickup - 4WD (VIN T)
2020 Chevrolet Colorado Pickup - 2WD (VIN S)
2020 Chevrolet Camaro
2020 Chevrolet Bolt EV LCV
2020 Chevrolet Bolt EV
2020 Chevrolet Blazer
2020 Chevrolet 6500XD Medium Duty (LCF)
2020 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2020 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2020 Chevrolet 3500/4500 Medium Duty (LCF)
2020 Cadillac XT6
2020 Cadillac XT5
2020 Cadillac XT4
2020 Cadillac Escalade ESV - 4WD
2020 Cadillac Escalade ESV - 2WD
2020 Cadillac Escalade - 4WD
2020 Cadillac Escalade - 2WD
2020 Cadillac CT6
2020 Cadillac CT5
2020 Cadillac CT4
2020 Buick Regal
2020 Buick Envision
2020 Buick Encore GX
2020 Buick Encore
2020 Buick Enclave - FWD
2020 Buick Enclave - AWD
2019 GMC Truck Yukon XL - 4WD
2019 GMC Truck Yukon XL - 2WD
2019 GMC Truck Yukon - 4WD
2019 GMC Truck Yukon - 2WD
2019 GMC Truck Terrain
2019 GMC Truck Sierra Limited - 4WD
2019 GMC Truck Sierra Limited - 2WD
2019 GMC Truck Sierra 2500/3500 - 4WD
2019 GMC Truck Sierra 2500/3500 - 2WD
2019 GMC Truck Sierra 1500 (New Model) - 4WD
2019 GMC Truck Sierra 1500 (New Model) - 2WD
2019 GMC Truck Savana
2019 GMC Truck Canyon Pickup - 4WD
2019 GMC Truck Canyon Pickup - 2WD
2019 GMC Truck Acadia
2019 Chevrolet Volt
2019 Chevrolet Trax
2019 Chevrolet Traverse - FWD
2019 Chevrolet Traverse - AWD
2019 Chevrolet Tahoe - 4WD
2019 Chevrolet Tahoe - 2WD
2019 Chevrolet Suburban - 4WD
2019 Chevrolet Suburban - 2WD
2019 Chevrolet Spark (VIN C)
2019 Chevrolet Sonic
2019 Chevrolet Silverado LD - 4WD
2019 Chevrolet Silverado LD - 2WD
2019 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2019 Chevrolet Silverado 2500/3500 - 4WD
2019 Chevrolet Silverado 2500/3500 - 2WD
2019 Chevrolet Silverado 1500 - 4WD (New Model, 12th VIN Digit = 7)
2019 Chevrolet Silverado 1500 (New Model) - 4WD
2019 Chevrolet Silverado 1500 (New Model) - 2WD
2019 Chevrolet Malibu
2019 Chevrolet Impala
2019 Chevrolet Express
2019 Chevrolet Equinox
2019 Chevrolet Cruze (Gen II - VIN B)
2019 Chevrolet Corvette
2019 Chevrolet Colorado Pickup - 4WD (VIN T)
2019 Chevrolet Colorado Pickup - 2WD (VIN S)
2019 Chevrolet Camaro
2019 Chevrolet Bolt EV LCV
2019 Chevrolet Bolt EV
2019 Chevrolet Blazer
2019 Chevrolet 6500XD Medium Duty (LCF)
2019 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2019 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2019 Chevrolet 3500/4500 Medium Duty (LCF)
2019 Cadillac XTS
2019 Cadillac XT5
2019 Cadillac XT4
2019 Cadillac Escalade ESV - 4WD
2019 Cadillac Escalade ESV - 2WD
2019 Cadillac Escalade - 4WD
2019 Cadillac Escalade - 2WD
2019 Cadillac CTS
2019 Cadillac CT6
2019 Cadillac ATS
2019 Buick Regal
2019 Buick LaCrosse
2019 Buick Envision
2019 Buick Encore
2019 Buick Enclave - FWD
2019 Buick Enclave - AWD
2019 Buick Cascada
2018 GMC Truck Yukon XL - 4WD
2018 GMC Truck Yukon XL - 2WD
2018 GMC Truck Yukon - 4WD
2018 GMC Truck Yukon - 2WD
2018 GMC Truck Terrain
2018 GMC Truck Sierra - 4WD
2018 GMC Truck Sierra - 2WD
2018 GMC Truck Savana
2018 GMC Truck Canyon Pickup - 4WD
2018 GMC Truck Canyon Pickup - 2WD
2018 GMC Truck Acadia
2018 Chevrolet Volt
2018 Chevrolet Trax (RPO I17)
2018 Chevrolet Trax
2018 Chevrolet Traverse - FWD
2018 Chevrolet Traverse - AWD
2018 Chevrolet Tahoe - 4WD
2018 Chevrolet Tahoe - 2WD
2018 Chevrolet Suburban - 4WD
2018 Chevrolet Suburban - 2WD
2018 Chevrolet Spark (VIN C) (RPO I17)
2018 Chevrolet Spark (VIN C)
2018 Chevrolet Sonic (RPO I17)
2018 Chevrolet Sonic
2018 Chevrolet Silverado - 4WD
2018 Chevrolet Silverado - 2WD
2018 Chevrolet Malibu
2018 Chevrolet Impala
2018 Chevrolet Express
2018 Chevrolet Equinox
2018 Chevrolet Cruze (Gen II - VIN B) (RPO I17)
2018 Chevrolet Cruze (Gen II - VIN B)
2018 Chevrolet Corvette
2018 Chevrolet Colorado Pickup - 4WD (VIN T)
2018 Chevrolet Colorado Pickup - 2WD (VIN S)
2018 Chevrolet City Express
2018 Chevrolet Camaro
2018 Chevrolet Bolt EV LCV
2018 Chevrolet Bolt EV
2018 Chevrolet 6500XD Medium Duty (LCF)
2018 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2018 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2018 Chevrolet 3500HD Medium Duty (LCF)
2018 Chevrolet 3500/4500 Medium Duty (LCF)
2018 Cadillac XTS
2018 Cadillac XT5
2018 Cadillac Escalade ESV - 4WD
2018 Cadillac Escalade ESV - 2WD
2018 Cadillac Escalade - 4WD
2018 Cadillac Escalade - 2WD
2018 Cadillac CTS
2018 Cadillac CT6
2018 Cadillac ATS
2018 Buick Regal
2018 Buick LaCrosse
2018 Buick Envision
2018 Buick Encore
2018 Buick Enclave - FWD
2018 Buick Enclave - AWD
2018 Buick Cascada
2017 GMC Truck Yukon XL - 4WD
2017 GMC Truck Yukon XL - 2WD
2017 GMC Truck Yukon - 4WD
2017 GMC Truck Yukon - 2WD
2017 GMC Truck Terrain
2017 GMC Truck Sierra - 4WD
2017 GMC Truck Sierra - 2WD
2017 GMC Truck Savana
2017 GMC Truck Canyon Pickup - 4WD
2017 GMC Truck Canyon Pickup - 2WD
2017 GMC Truck Acadia Limited - AWD (VIN V)
2017 GMC Truck Acadia Limited - 2WD (VIN R)
2017 GMC Truck Acadia (VIN N)
2017 Chevrolet Volt
2017 Chevrolet Trax
2017 Chevrolet Traverse - FWD
2017 Chevrolet Traverse - AWD
2017 Chevrolet Tahoe - 4WD
2017 Chevrolet Tahoe - 2WD
2017 Chevrolet Suburban - 4WD
2017 Chevrolet Suburban - 2WD
2017 Chevrolet SS
2017 Chevrolet Spark (VIN C)
2017 Chevrolet Sonic
2017 Chevrolet Silverado - 4WD
2017 Chevrolet Silverado - 2WD
2017 Chevrolet Malibu
2017 Chevrolet Impala
2017 Chevrolet Express
2017 Chevrolet Equinox
2017 Chevrolet Cruze (Gen II - VIN B)
2017 Chevrolet Corvette
2017 Chevrolet Colorado Pickup - 4WD (VIN T)
2017 Chevrolet Colorado Pickup - 2WD (VIN S)
2017 Chevrolet City Express
2017 Chevrolet Caprice PPV
2017 Chevrolet Camaro
2017 Chevrolet Bolt EV
2017 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2017 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2017 Chevrolet 3500HD Medium Duty (LCF)
2017 Chevrolet 3500/4500 Medium Duty (LCF)
2017 Cadillac XTS
2017 Cadillac XT5
2017 Cadillac Escalade ESV - 4WD
2017 Cadillac Escalade ESV - 2WD
2017 Cadillac Escalade - 4WD
2017 Cadillac Escalade - 2WD
2017 Cadillac CTS
2017 Cadillac CT6
2017 Cadillac ATS
2017 Buick Verano
2017 Buick Regal
2017 Buick LaCrosse
2017 Buick Envision
2017 Buick Encore
2017 Buick Enclave - FWD
2017 Buick Enclave - AWD
2017 Buick Cascada
2016 GMC Truck Yukon XL - 4WD
2016 GMC Truck Yukon XL - 2WD
2016 GMC Truck Yukon - 4WD
2016 GMC Truck Yukon - 2WD
2016 GMC Truck Terrain
2016 GMC Truck Sierra - 4WD
2016 GMC Truck Sierra - 2WD
2016 GMC Truck Savana
2016 GMC Truck Canyon Pickup - 4WD
2016 GMC Truck Canyon Pickup - 2WD
2016 GMC Truck Acadia - AWD
2016 GMC Truck Acadia - 2WD
2016 Chevrolet Volt
2016 Chevrolet Trax
2016 Chevrolet Traverse - FWD
2016 Chevrolet Traverse - AWD
2016 Chevrolet Tahoe - 4WD
2016 Chevrolet Tahoe - 2WD
2016 Chevrolet Suburban - 4WD
2016 Chevrolet Suburban - 2WD
2016 Chevrolet SS
2016 Chevrolet Spark EV
2016 Chevrolet Spark (VIN C)
2016 Chevrolet Sonic (US/Canada)
2016 Chevrolet Silverado - 4WD
2016 Chevrolet Silverado - 2WD
2016 Chevrolet Malibu Limited (VIN 1)
2016 Chevrolet Malibu (VIN Z)
2016 Chevrolet Impala Limited (VIN W)
2016 Chevrolet Impala (VIN 1)
2016 Chevrolet Express
2016 Chevrolet Equinox
2016 Chevrolet Cruze (VIN P)
2016 Chevrolet Cruze (Gen II - VIN B)
2016 Chevrolet Corvette
2016 Chevrolet Colorado Pickup - 4WD (VIN T)
2016 Chevrolet Colorado Pickup - 2WD (VIN S)
2016 Chevrolet City Express
2016 Chevrolet Caprice PPV
2016 Chevrolet Camaro
2016 Chevrolet 3500HD Medium Duty (LCF)
2016 Chevrolet 3500/4500 Medium Duty (LCF)
2016 Cadillac XTS
2016 Cadillac SRX
2016 Cadillac Escalade ESV - 4WD
2016 Cadillac Escalade ESV - 2WD
2016 Cadillac Escalade - 4WD
2016 Cadillac Escalade - 2WD
2016 Cadillac ELR
2016 Cadillac CTS
2016 Cadillac CT6
2016 Cadillac ATS
2016 Buick Verano
2016 Buick Regal
2016 Buick LaCrosse
2016 Buick Envision
2016 Buick Encore
2016 Buick Enclave - FWD
2016 Buick Enclave - AWD
2016 Buick Cascada

#22-NA-018 - Global Warranty Management (GWM) Warranty Parts Center (WPC) Part Photo Return Process (U.S. Dealers Only) - (Jan 28, 2022)

Subject:
Global Warranty Management (GWM) Warranty Parts Center (WPC) Part Photo Return Process (U.S. Dealers Only)

Brand:

Model:

Model Year:

VIN:

Engine:

Transmission:

from

to

from

to

Buick

GM Passenger Cars and Trucks

2022 and Prior

Cadillac

Chevro...

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Document Tags

Document Title: #22-NA-018 - Global Warranty Management (GWM) Warranty Parts Center (WPC) Part Photo Return Process (U.S. Dealers Only) - (Jan 28, 2022)

global

warranty

management

center

part

photo

return

process

receive

information

replaced

pictures

allow

service

certified

mobile

toolbox

csmt

review

quality

required

requestor

agent

scrap

locally

request

physical

version

bulletin

waiting

dealer

submit

claim

notification

monitor

current

past

causal

complete

days

submission

submitted

three

decides

returned

further

action

repair

transaction

maximum

following

decided

pending

shipped

scrapped

application

documentation

requirements

area

concern

labeling

additional

video

general

motors

debit

reviewer

header

reimbursement

administrative

allowance

submitting

field

total

manager

taking

using

android

phone

different

tablets

store

click

size

connect

admin

view

select

screen

status

show

camera

page

multiple

certain

detail

authorization

component

warranty parts

certified service

service mobile

service agent

scrap part

part locally

physical part

part return

dealer receive

receive notification

return request

photo returns

causal part

days complete

return part

part part

scrapped locally

pending review

toolbox application

concern causal

photo part

part labeling

labeling causal

request service

photo request

agent monitor

return requests

allowance field

field transaction

transaction total

total reimbursement

submit part

current part

application csmt

global connect

size service

agent select

photo requests

request days

repair authorization

part component

warranty parts center

certified service mobile

service mobile toolbox

scrap part locally

part return process

dealer receive notification

photo return request

receive notification scrap

notification scrap part

scrap part correctly

causal part part

locally dealer request

dealer request transfer

request transfer pending

part scrap csmt

shipped warranty parts

mobile toolbox application

area concern causal

concern causal part

part labeling causal

labeling causal part

request service agent

service agent receive

part photo request

service agent monitor

updates transaction reviewer

part warranty parts

photo return requests

return requests scrapped

requests scrapped locally

scrapped locally submit

administrative allowance field

allowance field transaction

field transaction total

transaction total reimbursement

photo return transitioned

physical part return

part return submit

total reimbursement allowance

reimbursement allowance maximum

service agent review

agent review request

review request submit

request submit part

submit part photo

photo return days

return days claim

days claim pending

claim pending debit

pending debit processed

debit processed debit

processed debit accordingly

parts manager part

manager part advisor

part advisor service

advisor service manager

service manager warranty

current part photo

toolbox application csmt

play store android

photo request service

click size service

size service agent

service agent view

view part photo

part photo returns

physical part returns

service agent select

return request days

request click size

part part labeling

part photo requests

click size using

monitor part photo

view details part

details part photo

photo return transaction

receive administrative allowance

part return part

return part photo

admin allowance field

part component applicable