Bulletin Information

Bulletin Title: #11-00-89-005N - Warranty Administration - Updated - Dealer Empowerment Labor Operations and Customer Enthusiasm (U.S. Only) - (Mar 26, 2019)
Bulletin Type: Warranty Administration
Applies To: General Information

Applicable Vehicles

2019 GMC Truck Yukon XL - 4WD
2019 GMC Truck Yukon XL - 2WD
2019 GMC Truck Yukon - 4WD
2019 GMC Truck Yukon - 2WD
2019 GMC Truck Terrain
2019 GMC Truck Sierra Limited - 4WD
2019 GMC Truck Sierra Limited - 2WD
2019 GMC Truck Sierra 2500/3500 - 4WD
2019 GMC Truck Sierra 2500/3500 - 2WD
2019 GMC Truck Sierra 1500 (New Model) - 4WD
2019 GMC Truck Sierra 1500 (New Model) - 2WD
2019 GMC Truck Savana
2019 GMC Truck Canyon Pickup - 4WD
2019 GMC Truck Canyon Pickup - 2WD
2019 GMC Truck Acadia
2019 Chevrolet Volt
2019 Chevrolet Trax
2019 Chevrolet Traverse - FWD
2019 Chevrolet Traverse - AWD
2019 Chevrolet Tahoe - 4WD
2019 Chevrolet Tahoe - 2WD
2019 Chevrolet Suburban - 4WD
2019 Chevrolet Suburban - 2WD
2019 Chevrolet Spark (VIN C)
2019 Chevrolet Sonic
2019 Chevrolet Silverado LD - 4WD
2019 Chevrolet Silverado LD - 2WD
2019 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2019 Chevrolet Silverado 2500/3500 - 4WD
2019 Chevrolet Silverado 2500/3500 - 2WD
2019 Chevrolet Silverado 1500 (New Model) - 4WD
2019 Chevrolet Silverado 1500 (New Model) - 2WD
2019 Chevrolet Malibu
2019 Chevrolet Impala
2019 Chevrolet Express
2019 Chevrolet Equinox
2019 Chevrolet Cruze (Gen II - VIN B)
2019 Chevrolet Corvette
2019 Chevrolet Colorado Pickup - 4WD (VIN T)
2019 Chevrolet Colorado Pickup - 2WD (VIN S)
2019 Chevrolet Camaro
2019 Chevrolet Bolt EV LCV
2019 Chevrolet Bolt EV
2019 Chevrolet Blazer
2019 Chevrolet 6500XD Medium Duty (LCF)
2019 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2019 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2019 Chevrolet 3500/4500 Medium Duty (LCF)
2019 Cadillac XTS
2019 Cadillac XT5
2019 Cadillac XT4
2019 Cadillac Escalade ESV - 4WD
2019 Cadillac Escalade ESV - 2WD
2019 Cadillac Escalade - 4WD
2019 Cadillac Escalade - 2WD
2019 Cadillac CTS
2019 Cadillac CT6
2019 Cadillac ATS
2019 Buick Regal
2019 Buick LaCrosse
2019 Buick Envision
2019 Buick Encore
2019 Buick Enclave - FWD
2019 Buick Enclave - AWD
2019 Buick Cascada
2018 GMC Truck Yukon XL - 4WD
2018 GMC Truck Yukon XL - 2WD
2018 GMC Truck Yukon - 4WD
2018 GMC Truck Yukon - 2WD
2018 GMC Truck Terrain
2018 GMC Truck Sierra - 4WD
2018 GMC Truck Sierra - 2WD
2018 GMC Truck Savana
2018 GMC Truck Canyon Pickup - 4WD
2018 GMC Truck Canyon Pickup - 2WD
2018 GMC Truck Acadia
2018 Chevrolet Volt
2018 Chevrolet Trax (RPO I17)
2018 Chevrolet Trax
2018 Chevrolet Traverse - FWD
2018 Chevrolet Traverse - AWD
2018 Chevrolet Tahoe - 4WD
2018 Chevrolet Tahoe - 2WD
2018 Chevrolet Suburban - 4WD
2018 Chevrolet Suburban - 2WD
2018 Chevrolet Spark (VIN C) (RPO I17)
2018 Chevrolet Spark (VIN C)
2018 Chevrolet Sonic (RPO I17)
2018 Chevrolet Sonic
2018 Chevrolet Silverado - 4WD
2018 Chevrolet Silverado - 2WD
2018 Chevrolet N300 Max/Work
2018 Chevrolet Malibu
2018 Chevrolet Impala
2018 Chevrolet Express
2018 Chevrolet Equinox
2018 Chevrolet Cruze (Gen II - VIN B) (RPO I17)
2018 Chevrolet Cruze (Gen II - VIN B)
2018 Chevrolet Corvette
2018 Chevrolet Colorado Pickup - 4WD (VIN T)
2018 Chevrolet Colorado Pickup - 2WD (VIN S)
2018 Chevrolet City Express
2018 Chevrolet Camaro
2018 Chevrolet Bolt EV LCV
2018 Chevrolet Bolt EV
2018 Chevrolet 6500XD Medium Duty (LCF)
2018 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2018 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2018 Chevrolet 3500HD Medium Duty (LCF)
2018 Chevrolet 3500/4500 Medium Duty (LCF)
2018 Cadillac XTS
2018 Cadillac XT5
2018 Cadillac Escalade ESV - 4WD
2018 Cadillac Escalade ESV - 2WD
2018 Cadillac Escalade - 4WD
2018 Cadillac Escalade - 2WD
2018 Cadillac CTS
2018 Cadillac CT6
2018 Cadillac ATS
2018 Buick Regal
2018 Buick LaCrosse
2018 Buick Envision
2018 Buick Encore
2018 Buick Enclave - FWD
2018 Buick Enclave - AWD
2018 Buick Cascada
2017 GMC Truck Yukon XL - 4WD
2017 GMC Truck Yukon XL - 2WD
2017 GMC Truck Yukon - 4WD
2017 GMC Truck Yukon - 2WD
2017 GMC Truck Terrain
2017 GMC Truck Sierra - 4WD
2017 GMC Truck Sierra - 2WD
2017 GMC Truck Savana
2017 GMC Truck Canyon Pickup - 4WD
2017 GMC Truck Canyon Pickup - 2WD
2017 GMC Truck Acadia Limited - AWD (VIN V)
2017 GMC Truck Acadia Limited - 2WD (VIN R)
2017 GMC Truck Acadia (VIN N)
2017 Chevrolet Volt
2017 Chevrolet Trax
2017 Chevrolet Traverse - FWD
2017 Chevrolet Traverse - AWD
2017 Chevrolet Tahoe - 4WD
2017 Chevrolet Tahoe - 2WD
2017 Chevrolet Suburban - 4WD
2017 Chevrolet Suburban - 2WD
2017 Chevrolet SS
2017 Chevrolet Spark (VIN C)
2017 Chevrolet Sonic
2017 Chevrolet Silverado - 4WD
2017 Chevrolet Silverado - 2WD
2017 Chevrolet N300 Max/Work
2017 Chevrolet Malibu
2017 Chevrolet Impala
2017 Chevrolet Express
2017 Chevrolet Equinox
2017 Chevrolet Cruze (VIN P)
2017 Chevrolet Cruze (Gen II - VIN B)
2017 Chevrolet Corvette
2017 Chevrolet Colorado Pickup - 4WD (VIN T)
2017 Chevrolet Colorado Pickup - 2WD (VIN S)
2017 Chevrolet City Express
2017 Chevrolet Captiva
2017 Chevrolet Caprice PPV
2017 Chevrolet Camaro
2017 Chevrolet Bolt EV
2017 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2017 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2017 Chevrolet 3500HD Medium Duty (LCF)
2017 Chevrolet 3500/4500 Medium Duty (LCF)
2017 Cadillac XTS
2017 Cadillac XT5
2017 Cadillac Escalade ESV - 4WD
2017 Cadillac Escalade ESV - 2WD
2017 Cadillac Escalade - 4WD
2017 Cadillac Escalade - 2WD
2017 Cadillac CTS
2017 Cadillac CT6
2017 Cadillac ATS
2017 Buick Verano
2017 Buick Regal
2017 Buick LaCrosse
2017 Buick Envision
2017 Buick Encore
2017 Buick Enclave - FWD
2017 Buick Enclave - AWD
2017 Buick Cascada
2016 GMC Truck Yukon XL - 4WD
2016 GMC Truck Yukon XL - 2WD
2016 GMC Truck Yukon - 4WD
2016 GMC Truck Yukon - 2WD
2016 GMC Truck Terrain
2016 GMC Truck Sierra - 4WD
2016 GMC Truck Sierra - 2WD
2016 GMC Truck Savana
2016 GMC Truck Canyon Pickup - 4WD
2016 GMC Truck Canyon Pickup - 2WD
2016 GMC Truck Acadia - AWD
2016 GMC Truck Acadia - 2WD
2016 Chevrolet Volt
2016 Chevrolet Trax
2016 Chevrolet Traverse - FWD
2016 Chevrolet Traverse - AWD
2016 Chevrolet Tahoe - 4WD
2016 Chevrolet Tahoe - 2WD
2016 Chevrolet Suburban - 4WD
2016 Chevrolet Suburban - 2WD
2016 Chevrolet SS
2016 Chevrolet Spark EV
2016 Chevrolet Spark (VIN C)
2016 Chevrolet Sonic (US/Canada)
2016 Chevrolet Silverado - 4WD
2016 Chevrolet Silverado - 2WD
2016 Chevrolet Malibu Limited (VIN 1)
2016 Chevrolet Malibu (VIN Z)
2016 Chevrolet Impala Limited (VIN W)
2016 Chevrolet Impala (VIN 1)
2016 Chevrolet Express
2016 Chevrolet Equinox
2016 Chevrolet Cruze (VIN P)
2016 Chevrolet Cruze (Gen II - VIN B)
2016 Chevrolet Corvette
2016 Chevrolet Colorado Pickup - 4WD (VIN T)
2016 Chevrolet Colorado Pickup - 2WD (VIN S)
2016 Chevrolet City Express
2016 Chevrolet Caprice PPV
2016 Chevrolet Camaro
2016 Chevrolet 3500HD Medium Duty (LCF)
2016 Chevrolet 3500/4500 Medium Duty (LCF)
2016 Cadillac XTS
2016 Cadillac SRX
2016 Cadillac Escalade ESV - 4WD
2016 Cadillac Escalade ESV - 2WD
2016 Cadillac Escalade - 4WD
2016 Cadillac Escalade - 2WD
2016 Cadillac ELR
2016 Cadillac CTS
2016 Cadillac CT6
2016 Cadillac ATS
2016 Buick Verano
2016 Buick Regal
2016 Buick LaCrosse
2016 Buick Envision
2016 Buick Encore
2016 Buick Enclave - FWD
2016 Buick Enclave - AWD
2016 Buick Cascada
2015 GMC Truck Yukon XL - 4WD
2015 GMC Truck Yukon XL - 2WD
2015 GMC Truck Yukon - 4WD
2015 GMC Truck Yukon - 2WD
2015 GMC Truck Terrain
2015 GMC Truck Sierra - 4WD
2015 GMC Truck Sierra - 2WD
2015 GMC Truck Savana
2015 GMC Truck Canyon Pickup - 4WD
2015 GMC Truck Canyon Pickup - 2WD
2015 GMC Truck Acadia - AWD
2015 GMC Truck Acadia - 2WD
2015 Chevrolet Volt
2015 Chevrolet Trax
2015 Chevrolet Traverse - FWD
2015 Chevrolet Traverse - AWD
2015 Chevrolet Tahoe - 4WD
2015 Chevrolet Tahoe - 2WD
2015 Chevrolet Suburban - 4WD
2015 Chevrolet Suburban - 2WD
2015 Chevrolet SS
2015 Chevrolet Spark EV
2015 Chevrolet Spark (US/Canada)
2015 Chevrolet Sonic (US/Canada)
2015 Chevrolet Silverado - 4WD
2015 Chevrolet Silverado - 2WD
2015 Chevrolet Malibu
2015 Chevrolet Impala Limited (VIN W)
2015 Chevrolet Impala (VIN 1)
2015 Chevrolet Express
2015 Chevrolet Equinox
2015 Chevrolet Cruze
2015 Chevrolet Corvette
2015 Chevrolet Colorado Pickup - 4WD (VIN T)
2015 Chevrolet Colorado Pickup - 2WD (VIN S)
2015 Chevrolet City Express
2015 Chevrolet Caprice PPV
2015 Chevrolet Camaro
2015 Cadillac XTS
2015 Cadillac SRX
2015 Cadillac Escalade ESV - 4WD
2015 Cadillac Escalade ESV - 2WD
2015 Cadillac Escalade - 4WD
2015 Cadillac Escalade - 2WD
2015 Cadillac ELR
2015 Cadillac CTS Sedan (VIN A)
2015 Cadillac CTS Coupe (VIN D)
2015 Cadillac ATS
2015 Buick Verano
2015 Buick Regal
2015 Buick LaCrosse
2015 Buick Encore
2015 Buick Enclave - FWD
2015 Buick Enclave - AWD
2014 GMC Truck Yukon XL - 4WD
2014 GMC Truck Yukon XL - 2WD
2014 GMC Truck Yukon - 4WD
2014 GMC Truck Yukon - 2WD
2014 GMC Truck Terrain
2014 GMC Truck Sierra 2500/3500 - 4WD
2014 GMC Truck Sierra 2500/3500 - 2WD
2014 GMC Truck Sierra 1500 - 4WD
2014 GMC Truck Sierra 1500 - 2WD
2014 GMC Truck Savana - AWD
2014 GMC Truck Savana - 2WD
2014 GMC Truck Acadia - AWD
2014 GMC Truck Acadia - 2WD
2014 Chevrolet Volt
2014 Chevrolet Trax
2014 Chevrolet Traverse - FWD
2014 Chevrolet Traverse - AWD
2014 Chevrolet Tahoe - 4WD
2014 Chevrolet Tahoe - 2WD
2014 Chevrolet Suburban - 4WD
2014 Chevrolet Suburban - 2WD
2014 Chevrolet SS
2014 Chevrolet Spark EV
2014 Chevrolet Spark (US/Canada)
2014 Chevrolet Sonic (US/Canada)
2014 Chevrolet Silverado 2500/3500 - 4WD
2014 Chevrolet Silverado 2500/3500 - 2WD
2014 Chevrolet Silverado 1500 - 4WD
2014 Chevrolet Silverado 1500 - 2WD
2014 Chevrolet Orlando
2014 Chevrolet Malibu
2014 Chevrolet Impala Limited (VIN W)
2014 Chevrolet Impala (VIN 1)
2014 Chevrolet Express - AWD
2014 Chevrolet Express - 2WD
2014 Chevrolet Equinox
2014 Chevrolet Cruze
2014 Chevrolet Corvette
2014 Chevrolet Captiva Sport (VIN L)
2014 Chevrolet Caprice PPV
2014 Chevrolet Camaro
2014 Cadillac XTS
2014 Cadillac SRX
2014 Cadillac Escalade ESV - AWD
2014 Cadillac Escalade ESV - 2WD
2014 Cadillac Escalade - AWD
2014 Cadillac Escalade - 2WD
2014 Cadillac ELR
2014 Cadillac CTS-V (VIN D)
2014 Cadillac CTS Wagon & Coupe (VIN D)
2014 Cadillac CTS Sedan (VIN A)
2014 Cadillac ATS
2014 Buick Verano
2014 Buick Regal
2014 Buick LaCrosse
2014 Buick Encore
2014 Buick Enclave - FWD
2014 Buick Enclave - AWD
2013 GMC Truck Yukon XL Denali
2013 GMC Truck Yukon XL - 4WD
2013 GMC Truck Yukon XL - 2WD
2013 GMC Truck Yukon Denali
2013 GMC Truck Yukon - 4WD
2013 GMC Truck Yukon - 2WD
2013 GMC Truck Terrain Denali
2013 GMC Truck Terrain
2013 GMC Truck Sierra Denali - 2WD
2013 GMC Truck Sierra - 4WD
2013 GMC Truck Sierra - 2WD
2013 GMC Truck Savana - AWD
2013 GMC Truck Savana - 2WD
2013 GMC Truck Acadia - AWD
2013 GMC Truck Acadia - 2WD
2013 Chevrolet Volt
2013 Chevrolet Trax
2013 Chevrolet Traverse - FWD
2013 Chevrolet Traverse - AWD
2013 Chevrolet Tahoe - 4WD
2013 Chevrolet Tahoe - 2WD
2013 Chevrolet Suburban - 4WD
2013 Chevrolet Suburban - 2WD
2013 Chevrolet Spark (US/Canada)
2013 Chevrolet Sonic (US/Canada)
2013 Chevrolet Silverado - 4WD
2013 Chevrolet Silverado - 2WD
2013 Chevrolet Orlando
2013 Chevrolet Malibu
2013 Chevrolet Impala
2013 Chevrolet Express - AWD
2013 Chevrolet Express - 2WD
2013 Chevrolet Equinox
2013 Chevrolet Cruze
2013 Chevrolet Corvette
2013 Chevrolet Captiva Sport (VIN L)
2013 Chevrolet Caprice PPV
2013 Chevrolet Camaro
2013 Chevrolet Avalanche - 4WD
2013 Chevrolet Avalanche - 2WD
2013 Cadillac XTS
2013 Cadillac SRX
2013 Cadillac Escalade EXT
2013 Cadillac Escalade ESV
2013 Cadillac Escalade - AWD
2013 Cadillac Escalade - 2WD
2013 Cadillac CTS
2013 Cadillac ATS
2013 Buick Verano
2013 Buick Regal
2013 Buick LaCrosse
2013 Buick Encore
2013 Buick Enclave - FWD
2013 Buick Enclave - AWD
2012 GMC Truck Yukon XL Denali
2012 GMC Truck Yukon XL - 4WD
2012 GMC Truck Yukon XL - 2WD
2012 GMC Truck Yukon Denali
2012 GMC Truck Yukon - 4WD
2012 GMC Truck Yukon - 2WD
2012 GMC Truck Terrain
2012 GMC Truck Sierra Denali - 2WD
2012 GMC Truck Sierra - 4WD
2012 GMC Truck Sierra - 2WD
2012 GMC Truck Savana - AWD
2012 GMC Truck Savana - 2WD
2012 GMC Truck Canyon Pickup - 4WD
2012 GMC Truck Canyon Pickup - 2WD
2012 GMC Truck Acadia - AWD
2012 GMC Truck Acadia - 2WD
2012 Chevrolet Volt
2012 Chevrolet Traverse - FWD
2012 Chevrolet Traverse - AWD
2012 Chevrolet Tahoe - 4WD
2012 Chevrolet Tahoe - 2WD
2012 Chevrolet Suburban - 4WD
2012 Chevrolet Suburban - 2WD
2012 Chevrolet Spark Classic
2012 Chevrolet Spark
2012 Chevrolet Sonic
2012 Chevrolet Silverado - 4WD
2012 Chevrolet Silverado - 2WD
2012 Chevrolet Orlando
2012 Chevrolet Optra
2012 Chevrolet Malibu
2012 Chevrolet Impala
2012 Chevrolet Express - AWD
2012 Chevrolet Express - 2WD
2012 Chevrolet Equinox
2012 Chevrolet Cruze
2012 Chevrolet Corvette
2012 Chevrolet Colorado Pickup - 4WD
2012 Chevrolet Colorado Pickup - 2WD
2012 Chevrolet Captiva Sport (VIN L)
2012 Chevrolet Caprice PPV
2012 Chevrolet Camaro
2012 Chevrolet Aveo
2012 Chevrolet Avalanche - 4WD
2012 Chevrolet Avalanche - 2WD
2012 Cadillac SRX
2012 Cadillac Escalade EXT
2012 Cadillac Escalade ESV
2012 Cadillac Escalade - AWD
2012 Cadillac Escalade - 2WD
2012 Cadillac CTS
2012 Buick Verano
2012 Buick Regal
2012 Buick LaCrosse
2012 Buick Enclave - FWD
2012 Buick Enclave - AWD

#11-00-89-005N - Warranty Administration - Updated - Dealer Empowerment Labor Operations and Customer Enthusiasm (U.S. Only) - (Mar 26, 2019)

Subject:
Warranty Administration – Updated - Dealer Empowerment Labor Operations and Customer Enthusiasm (U.S. Only)
Models:
2019 and Prior GM Passenger Cars and Trucks
Attention: This Service Bulletin does not apply to ‘GM of Canada’ dealers.

This Bulletin has been revised to update ...

Attention!

To view the rest of this document requires a subscription. Subscriptions start at only $5.00. Click the button below to view the subscription options and to sign up.

Subscribe

Document Tags

Document Title: #11-00-89-005N - Warranty Administration - Updated - Dealer Empowerment Labor Operations and Customer Enthusiasm (U.S. Only) - (Mar 26, 2019)

warranty

dealer

empowerment

labor

customer

enthusiasm

service

bulletin

level

participation

following

effective

time

policy

goodwill

available

loyal

vehicle

dealership

satisfy

approach

consistent

additional

assist

making

cost

basis

tool

guidelines

terms

used

payment

assistance

mileage

limitations

applicable

coverage

result

covered

defect

workmanship

example

replaced

repair

outside

miles

inconvenience

protection

details

repeat

issue

based

unique

situation

manager

appropriate

extension

subscription

special

specific

component

system

failure

noted

section

certain

access

request

aftersales

globalconnect

important

contact

plan

maintenance

letter

issued

complimentary

chevrolet

buick

cadillac

contract

approval

required

owner

manual

operation

claim

maximum

usage

transaction

submitted

exact

input

field

expense

incurred

reimbursement

using

circumstances

determine

amount

warrantable

facts

parts

agent

document

reasons

decision

satisfaction

case

evaluation

online

total

form

hard

copy

card

management

adjustment

process

supporting

purchased

vehicle repairs

time mileage

applicable warranty

warranty coverage

repair cost

customer inconvenience

service manager

special coverage

vehicle component

dealer aftersales

aftersales empowerment

customer vehicle

service contract

labor operation

customer reimbursement

warranty repair

facts circumstances

customer service

service agent

agent participation

participation field

customer satisfaction

customer situation

policy evaluation

decision making

evaluation tool

online policy

policy tool

tool form

making process

participation customer

customer dealer

vehicle repairs time

repairs time mileage

time mileage limitations

limitations applicable warranty

applicable warranty coverage

warranty coverage result

covered defect materials

defect materials workmanship

vehicle limited warranty

limited warranty customer

details goodwill tools

available dealer aftersales

dealer aftersales empowerment

service department section

department section globalconnect

contact district manager

district manager aftersales

maximum retail usage

customer reimbursement field

using labor operation

complaint correction fields

customer enthusiasm repair

defect material workmanship

customer service agent

service agent participation

agent participation field

customer enthusiasm used

case case basis

policy evaluation tool

online policy evaluation

total repair cost

attached hard copy

card electronic claim

electronic claim transaction

noted policy tool

policy tool form

decision making process

service policies procedures

policies procedures manual

document participation customer

participation customer service

agent participation transaction

customer dealer participation