Bulletin Information

Bulletin Title: #04-00-89-015U - Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only) - (Feb 27, 2020)
Bulletin Type: Warranty Administration
Applies To: General Information

Applicable Vehicles

2020 GMC Truck Yukon XL - 4WD
2020 GMC Truck Yukon XL - 2WD
2020 GMC Truck Yukon - 4WD
2020 GMC Truck Yukon - 2WD
2020 GMC Truck Terrain
2020 GMC Truck Sierra 2500HD/3500HD - 4WD
2020 GMC Truck Sierra 2500HD/3500HD - 2WD
2020 GMC Truck Sierra 1500 - 4WD
2020 GMC Truck Sierra 1500 - 2WD
2020 GMC Truck Savana
2020 GMC Truck Canyon Pickup - 4WD
2020 GMC Truck Canyon Pickup - 2WD
2020 GMC Truck Acadia
2020 Chevrolet Trax (RPO I19)
2020 Chevrolet Trax
2020 Chevrolet Traverse - FWD
2020 Chevrolet Traverse - AWD
2020 Chevrolet Tahoe - 4WD
2020 Chevrolet Tahoe - 2WD
2020 Chevrolet Suburban - 4WD
2020 Chevrolet Suburban - 2WD
2020 Chevrolet Spark (VIN C) (RPO I19)
2020 Chevrolet Spark (VIN C)
2020 Chevrolet Sonic
2020 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2020 Chevrolet Silverado 2500HD/3500HD - 4WD
2020 Chevrolet Silverado 2500HD/3500HD - 2WD
2020 Chevrolet Silverado 1500 - 4WD
2020 Chevrolet Silverado 1500 - 2WD
2020 Chevrolet Malibu
2020 Chevrolet Impala
2020 Chevrolet Express
2020 Chevrolet Equinox (RPO I19)
2020 Chevrolet Equinox
2020 Chevrolet Corvette
2020 Chevrolet Colorado Pickup - 4WD (VIN T)
2020 Chevrolet Colorado Pickup - 2WD (VIN S)
2020 Chevrolet Camaro
2020 Chevrolet Bolt EV LCV
2020 Chevrolet Bolt EV
2020 Chevrolet Blazer
2020 Chevrolet 6500XD Medium Duty (LCF)
2020 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2020 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2020 Chevrolet 3500/4500 Medium Duty (LCF)
2020 Cadillac XT6
2020 Cadillac XT5
2020 Cadillac XT4
2020 Cadillac Escalade ESV - 4WD
2020 Cadillac Escalade ESV - 2WD
2020 Cadillac Escalade - 4WD
2020 Cadillac Escalade - 2WD
2020 Cadillac CT6
2020 Cadillac CT5
2020 Cadillac CT4
2020 Buick Regal
2020 Buick Envision
2020 Buick Encore GX (VIN M)
2020 Buick Encore (VIN J)
2020 Buick Enclave - FWD
2020 Buick Enclave - AWD
2019 GMC Truck Yukon XL - 4WD
2019 GMC Truck Yukon XL - 2WD
2019 GMC Truck Yukon - 4WD
2019 GMC Truck Yukon - 2WD
2019 GMC Truck Terrain
2019 GMC Truck Sierra Limited - 4WD
2019 GMC Truck Sierra Limited - 2WD
2019 GMC Truck Sierra 2500/3500 - 4WD
2019 GMC Truck Sierra 2500/3500 - 2WD
2019 GMC Truck Sierra 1500 (New Model) - 4WD
2019 GMC Truck Sierra 1500 (New Model) - 2WD
2019 GMC Truck Savana
2019 GMC Truck Canyon Pickup - 4WD
2019 GMC Truck Canyon Pickup - 2WD
2019 GMC Truck Acadia
2019 Chevrolet Volt
2019 Chevrolet Trax
2019 Chevrolet Traverse - FWD
2019 Chevrolet Traverse - AWD
2019 Chevrolet Tahoe - 4WD
2019 Chevrolet Tahoe - 2WD
2019 Chevrolet Suburban - 4WD
2019 Chevrolet Suburban - 2WD
2019 Chevrolet Spark (VIN C)
2019 Chevrolet Sonic
2019 Chevrolet Silverado LD - 4WD
2019 Chevrolet Silverado LD - 2WD
2019 Chevrolet Silverado 4500HD, 5500HD and 6500HD
2019 Chevrolet Silverado 2500/3500 - 4WD
2019 Chevrolet Silverado 2500/3500 - 2WD
2019 Chevrolet Silverado 1500 (New Model) - 4WD
2019 Chevrolet Silverado 1500 (New Model) - 2WD
2019 Chevrolet Silverado 1500 (New Model - 12th VIN Digit = 7) - 4WD
2019 Chevrolet Malibu
2019 Chevrolet Impala
2019 Chevrolet Express
2019 Chevrolet Equinox
2019 Chevrolet Cruze (Gen II - VIN B)
2019 Chevrolet Corvette
2019 Chevrolet Colorado Pickup - 4WD (VIN T)
2019 Chevrolet Colorado Pickup - 2WD (VIN S)
2019 Chevrolet Camaro
2019 Chevrolet Bolt EV LCV
2019 Chevrolet Bolt EV
2019 Chevrolet Blazer
2019 Chevrolet 6500XD Medium Duty (LCF)
2019 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2019 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2019 Chevrolet 3500/4500 Medium Duty (LCF)
2019 Cadillac XTS
2019 Cadillac XT5
2019 Cadillac XT4
2019 Cadillac Escalade ESV - 4WD
2019 Cadillac Escalade ESV - 2WD
2019 Cadillac Escalade - 4WD
2019 Cadillac Escalade - 2WD
2019 Cadillac CTS
2019 Cadillac CT6
2019 Cadillac ATS
2019 Buick Regal
2019 Buick LaCrosse
2019 Buick Envision
2019 Buick Encore
2019 Buick Enclave - FWD
2019 Buick Enclave - AWD
2019 Buick Cascada
2018 GMC Truck Yukon XL - 4WD
2018 GMC Truck Yukon XL - 2WD
2018 GMC Truck Yukon - 4WD
2018 GMC Truck Yukon - 2WD
2018 GMC Truck Terrain
2018 GMC Truck Sierra - 4WD
2018 GMC Truck Sierra - 2WD
2018 GMC Truck Savana
2018 GMC Truck Canyon Pickup - 4WD
2018 GMC Truck Canyon Pickup - 2WD
2018 GMC Truck Acadia
2018 Chevrolet Volt
2018 Chevrolet Trax (RPO I17)
2018 Chevrolet Trax
2018 Chevrolet Traverse - FWD
2018 Chevrolet Traverse - AWD
2018 Chevrolet Tahoe - 4WD
2018 Chevrolet Tahoe - 2WD
2018 Chevrolet Suburban - 4WD
2018 Chevrolet Suburban - 2WD
2018 Chevrolet Spark (VIN C) (RPO I17)
2018 Chevrolet Spark (VIN C)
2018 Chevrolet Sonic (RPO I17)
2018 Chevrolet Sonic
2018 Chevrolet Silverado - 4WD
2018 Chevrolet Silverado - 2WD
2018 Chevrolet N300 Max/Work
2018 Chevrolet Malibu
2018 Chevrolet Impala
2018 Chevrolet Express
2018 Chevrolet Equinox
2018 Chevrolet Cruze (Gen II - VIN B) (RPO I17)
2018 Chevrolet Cruze (Gen II - VIN B)
2018 Chevrolet Corvette
2018 Chevrolet Colorado Pickup - 4WD (VIN T)
2018 Chevrolet Colorado Pickup - 2WD (VIN S)
2018 Chevrolet City Express
2018 Chevrolet Camaro
2018 Chevrolet Bolt EV LCV
2018 Chevrolet Bolt EV
2018 Chevrolet Aveo
2018 Chevrolet 6500XD Medium Duty (LCF)
2018 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2018 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2018 Chevrolet 3500HD Medium Duty (LCF)
2018 Chevrolet 3500/4500 Medium Duty (LCF)
2018 Cadillac XTS
2018 Cadillac XT5
2018 Cadillac Escalade ESV - 4WD
2018 Cadillac Escalade ESV - 2WD
2018 Cadillac Escalade - 4WD
2018 Cadillac Escalade - 2WD
2018 Cadillac CTS
2018 Cadillac CT6
2018 Cadillac ATS
2018 Buick Regal
2018 Buick LaCrosse
2018 Buick Envision
2018 Buick Encore
2018 Buick Enclave - FWD
2018 Buick Enclave - AWD
2018 Buick Cascada
2017 GMC Truck Yukon XL - 4WD
2017 GMC Truck Yukon XL - 2WD
2017 GMC Truck Yukon - 4WD
2017 GMC Truck Yukon - 2WD
2017 GMC Truck Terrain
2017 GMC Truck Sierra - 4WD
2017 GMC Truck Sierra - 2WD
2017 GMC Truck Savana
2017 GMC Truck Canyon Pickup - 4WD
2017 GMC Truck Canyon Pickup - 2WD
2017 GMC Truck Acadia Limited - AWD (VIN V)
2017 GMC Truck Acadia Limited - 2WD (VIN R)
2017 GMC Truck Acadia (VIN N)
2017 Chevrolet Volt
2017 Chevrolet Trax
2017 Chevrolet Traverse - FWD
2017 Chevrolet Traverse - AWD
2017 Chevrolet Tahoe - 4WD
2017 Chevrolet Tahoe - 2WD
2017 Chevrolet Suburban - 4WD
2017 Chevrolet Suburban - 2WD
2017 Chevrolet SS
2017 Chevrolet Spark (VIN C)
2017 Chevrolet Sonic
2017 Chevrolet Silverado - 4WD
2017 Chevrolet Silverado - 2WD
2017 Chevrolet N300 Max/Work
2017 Chevrolet Malibu
2017 Chevrolet Impala
2017 Chevrolet Express
2017 Chevrolet Equinox
2017 Chevrolet Cruze (VIN P)
2017 Chevrolet Cruze (Gen II - VIN B)
2017 Chevrolet Corvette
2017 Chevrolet Colorado Pickup - 4WD (VIN T)
2017 Chevrolet Colorado Pickup - 2WD (VIN S)
2017 Chevrolet City Express
2017 Chevrolet Caprice PPV
2017 Chevrolet Camaro
2017 Chevrolet Bolt EV
2017 Chevrolet 5500HD/5500XD Medium Duty (LCF)
2017 Chevrolet 4500HD/4500XD Medium Duty (LCF)
2017 Chevrolet 3500HD Medium Duty (LCF)
2017 Chevrolet 3500/4500 Medium Duty (LCF)
2017 Cadillac XTS
2017 Cadillac XT5
2017 Cadillac Escalade ESV - 4WD
2017 Cadillac Escalade ESV - 2WD
2017 Cadillac Escalade - 4WD
2017 Cadillac Escalade - 2WD
2017 Cadillac CTS
2017 Cadillac CT6
2017 Cadillac ATS
2017 Buick Verano
2017 Buick Regal
2017 Buick LaCrosse
2017 Buick Envision
2017 Buick Encore
2017 Buick Enclave - FWD
2017 Buick Enclave - AWD
2017 Buick Cascada
2016 GMC Truck Yukon XL - 4WD
2016 GMC Truck Yukon XL - 2WD
2016 GMC Truck Yukon - 4WD
2016 GMC Truck Yukon - 2WD
2016 GMC Truck Terrain
2016 GMC Truck Sierra - 4WD
2016 GMC Truck Sierra - 2WD
2016 GMC Truck Savana
2016 GMC Truck Canyon Pickup - 4WD
2016 GMC Truck Canyon Pickup - 2WD
2016 GMC Truck Acadia - AWD
2016 GMC Truck Acadia - 2WD
2016 Chevrolet Volt
2016 Chevrolet Trax
2016 Chevrolet Traverse - FWD
2016 Chevrolet Traverse - AWD
2016 Chevrolet Tahoe - 4WD
2016 Chevrolet Tahoe - 2WD
2016 Chevrolet Suburban - 4WD
2016 Chevrolet Suburban - 2WD
2016 Chevrolet SS
2016 Chevrolet Spark EV
2016 Chevrolet Spark (VIN C)
2016 Chevrolet Sonic (US/Canada)
2016 Chevrolet Silverado - 4WD
2016 Chevrolet Silverado - 2WD
2016 Chevrolet Malibu Limited (VIN 1)
2016 Chevrolet Malibu (VIN Z)
2016 Chevrolet Impala Limited (VIN W)
2016 Chevrolet Impala (VIN 1)
2016 Chevrolet Express
2016 Chevrolet Equinox
2016 Chevrolet Cruze (VIN P)
2016 Chevrolet Cruze (Gen II - VIN B)
2016 Chevrolet Corvette
2016 Chevrolet Colorado Pickup - 4WD (VIN T)
2016 Chevrolet Colorado Pickup - 2WD (VIN S)
2016 Chevrolet City Express
2016 Chevrolet Caprice PPV
2016 Chevrolet Camaro
2016 Chevrolet 3500HD Medium Duty (LCF)
2016 Chevrolet 3500/4500 Medium Duty (LCF)
2016 Cadillac XTS
2016 Cadillac SRX
2016 Cadillac Escalade ESV - 4WD
2016 Cadillac Escalade ESV - 2WD
2016 Cadillac Escalade - 4WD
2016 Cadillac Escalade - 2WD
2016 Cadillac ELR
2016 Cadillac CTS
2016 Cadillac CT6
2016 Cadillac ATS
2016 Buick Verano
2016 Buick Regal
2016 Buick LaCrosse
2016 Buick Envision
2016 Buick Encore
2016 Buick Enclave - FWD
2016 Buick Enclave - AWD
2016 Buick Cascada
2015 GMC Truck Yukon XL - 4WD
2015 GMC Truck Yukon XL - 2WD
2015 GMC Truck Yukon - 4WD
2015 GMC Truck Yukon - 2WD
2015 GMC Truck Terrain
2015 GMC Truck Sierra - 4WD
2015 GMC Truck Sierra - 2WD
2015 GMC Truck Savana
2015 GMC Truck Canyon Pickup - 4WD
2015 GMC Truck Canyon Pickup - 2WD
2015 GMC Truck Acadia - AWD
2015 GMC Truck Acadia - 2WD
2015 Chevrolet Volt
2015 Chevrolet Trax
2015 Chevrolet Traverse - FWD
2015 Chevrolet Traverse - AWD
2015 Chevrolet Tahoe - 4WD
2015 Chevrolet Tahoe - 2WD
2015 Chevrolet Suburban - 4WD
2015 Chevrolet Suburban - 2WD
2015 Chevrolet SS
2015 Chevrolet Spark EV
2015 Chevrolet Spark (US/Canada)
2015 Chevrolet Sonic (US/Canada)
2015 Chevrolet Silverado - 4WD
2015 Chevrolet Silverado - 2WD
2015 Chevrolet Malibu
2015 Chevrolet Impala Limited (VIN W)
2015 Chevrolet Impala (VIN 1)
2015 Chevrolet Express
2015 Chevrolet Equinox
2015 Chevrolet Cruze
2015 Chevrolet Corvette
2015 Chevrolet Colorado Pickup - 4WD (VIN T)
2015 Chevrolet Colorado Pickup - 2WD (VIN S)
2015 Chevrolet City Express
2015 Chevrolet Captiva Sport (VIN L)
2015 Chevrolet Caprice PPV
2015 Chevrolet Camaro
2015 Cadillac XTS
2015 Cadillac SRX
2015 Cadillac Escalade ESV - 4WD
2015 Cadillac Escalade ESV - 2WD
2015 Cadillac Escalade - 4WD
2015 Cadillac Escalade - 2WD
2015 Cadillac ELR
2015 Cadillac CTS Sedan (VIN A)
2015 Cadillac CTS Coupe (VIN D)
2015 Cadillac ATS
2015 Buick Verano
2015 Buick Regal
2015 Buick LaCrosse
2015 Buick Encore
2015 Buick Enclave - FWD
2015 Buick Enclave - AWD

#04-00-89-015U - Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only) - (Feb 27, 2020)

Subject:
Warranty Administration – Required Operating Procedures – 8 Points (U.S. Only)
Models:
2020 and Prior GM Passenger Cars and Trucks
Attention: This service bulletin does not apply to GM of Canada Service Agents. GM of Canada Agents should reference the General Motors of Canada Comp...

Attention!

To view the rest of this document requires a subscription. Subscriptions start at only $5.00. Click the button below to view the subscription options and to sign up.

Subscribe

Document Tags

Document Title: #04-00-89-015U - Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only) - (Feb 27, 2020)

warranty

required

prior

service

bulletin

apply

canada

reference

policies

manual

update

multiple

following

procedure

requirements

complete

using

policy

section

minimum

control

work

performed

behalf

customer

authorization

perform

repair

card

signed

authorizing

agent

requested

obtained

initial

write

statement

below

hereby

responsible

vehicle

case

part

permission

inspection

warranties

provided

signature

responsibility

charges

time

written

copy

document

acceptable

bird

drop

form

attached

documentation

worksheet

information

refer

article

electronic

obtain

management

reason

line

approval

explanation

date

owned

used

inventory

field

transaction

types

documented

separately

item

when

other

related

available

dealer

added

operation

first

verified

open

single

support

authorized

labor

hours

auth

code

submission

reasonableness

technician

comments

ticket

rejection

result

diagnosis

straight

adjustments

outside

participation

evaluation

tool

empowerment

portal

request

latest

version

submitted

approved

days

rental

supported

over

covered

cost

engine

transmission

assembly

replaced

unless

program

courtesy

transportation

action

center

claim

global

tire

reimbursement

manager

department

concern

problem

vague

descriptions

coded

shop

diagnostic

trouble

test

equipment

readings

appropriate

performing

claimed

steps

detail

module

reprogramming

additional

replacement

punches

punch

punching

physical

meet

timekeeping

compliant

unacceptable

need

base

based

extenuating

finding

identified

published

variable

allowance

labour

individual

specific

identification

accounting

standard

actual

start

stop

circumstances

recall

report

brand

maintenance

shown

stated

retention

return

retained

core

returned

credit

sublet

applied

invoices

considered

involves

situation

outlined

service agents

service policies

policies procedures

procedures manual

policies procedure

procedure manual

service agent

prior repairs

repairs performed

customer signature

card write

refer service

manual article

service management

reason authorization

card prior

management approval

date time

time signature

signature initials

initials required

required field

reference service

approval required

when authorization

authorization required

related requirements

prior work

dealer owned

owned inventory

management authorization

explanation support

prior first

first transaction

transaction submission

management responsible

responsible reasonableness

time ticket

prior transaction

submission time

time first

first rejection

straight time

policy evaluation

article details

refer latest

version service

article article

labor operation

field action

global warranty

warranty management

time transaction

service manager

customer concern

customer concerns

document shop

shop copy

technician documentation

performing repair

diagnostic time

time claimed

warranty claim

field transaction

labor time

time punches

required technician

technician time

time punch

meet technician

technician timekeeping

timekeeping requirements

base time

diagnosis time

time submitted

specific punch

technician identification

standard warranty

warranty policy

policy repair

repair time

stop time

time customer

card line

multiple vehicle

policy repairs

punch time

service update

update bulletin

open recall

card multiple

time documentation

warranty parts

core parts

core return

return center

sublet invoices

line added

manager approval

time considered

time accounting

required punch

warranty lines

service policies procedures

policies procedures manual

service policies procedure

policies procedure manual

prior repairs performed

bird envelope drop

envelope drop form

refer service policies

procedure manual article

service management approval

management approval explanation

explanation date time

date time signature

time signature initials

signature initials required

required field actions

zfat zpdi transaction

zpdi transaction types

reference service policies

procedures manual article

management approval form

initials date time

date time explanation

when authorization required

other related requirements

customer signature available

prior work performed

dealer owned inventory

service management authorization

first inspected verified

inspected verified service

open required field

prior first transaction

first transaction submission

service management responsible

management responsible reasonableness

prior transaction submission

transaction submission time

submission time first

time first rejection

management responsible determining

policy adjustments auth

adjustments auth code

outside participation range

policy evaluation tool

service management explanation

management explanation support

explanation support reason

support reason authorization

reason authorization request

request customer reimbursements

manual article details

refer latest version

latest version service

version service bulletin

service bulletin details

service bulletin related

bulletin related policies

manual article article

article latest version

global warranty management

time transaction submission

service manager service

members service management

added initial write

document shop copy

traceable technician performing

technician performing repair

performing repair associated

diagnostic time claimed

substantiated technician comments

warranty claim code

cost comparison worksheet

time punches required

required technician time

technician time ticket

distinguishable punch times

cards meet technician

meet technician timekeeping

technician timekeeping requirements

variable diagnostic time

labor time guide

individual specific punch

specific punch times

punch times technician

times technician time

published labor time

authorized service management

service management prior

standard warranty policy

warranty policy repair

policy repair time

start stop time

warranty policy repairs

time time ticket

performing multiple vehicle

part recall service

recall service update

service update bulletin

list open recall

open recall report

changes tire rotations

technician identification shown

identification shown technician

shown technician time

core return center

agent parts labor

service manager document

service manager approval

manager approval required

straight time considered

required punch time

punch time ticket

acceptable time documentation

card multiple warranty

multiple warranty lines

warranty lines ticket

update bulletin field

bulletin field action

guidelines outlined bulletin

time accounting requirements

published base time